Contributing to User Support
There are many areas where you can help with user support.
- The Support Forums are a great place to start, and is where most user support takes place. You can keep tabs on the latest posts by clicking the recent posts link in the navigation bar.
- In addition, there is a Support Mailing List. Feel free to subscribe and help out!
- You can also view a list of active support requests in the bug tracker.
- Finally, if you prefer real-time chat, #drupal-support on irc.freenode.net is the place to be.
Some guidelines on helping with user support:
- Patience is a virtue. Remember that Drupal has a learning curve associated with it, and sometimes people need some hand-holding. If you're an impatient person, you might want to consider helping out in other areas instead. ;)
- Tell people how you found the answers. If there's a handbook page that was relevant to the question asked, feel free to refer people to it. If there's not yet a handbook page, consider contributing one to documentation. ;)
- Other tips.. ...