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Real-time chat etiquette

Last updated on
23 September 2020

Dos

  • Do follow the Drupal Code of Conduct.
  • Do read channel descriptions before posting, to make sure you are in an appropriate channel for your post.
  • Do try to keep your questions in the main channels rather than using direct messages. We all learn from your questions.
  • Do minimize personal chatter in the main channels.
  • Do mention which Drupal version you are running (or if applicable, server/hosting environment).
  • Do stay if you can. Ask a question, answer a question.
  • Do say thank you to the person(s) who helped you.
  • Do preface your comments/responses with the username of the person helping you. (e.g. @username: one more question).
  • Do use threads for topics. Keep all of the questions/responses on one topic within a single thread. If you have a new question, start a new thread.
  • Do remain patient when waiting for a response. Not everyone is watching the stream at all times.
  • Do share any knowledge you gain by adding some info to Drupal's documentation.

Don'ts

  • Don't be lazy; read the documentation or do a Google search before posting your question.
  • Don't be afraid to ask 'stupid' questions. (See above first though)
  • Don't ask to ask. Just ask.
  • Don't just say, "My Drupal site isn't working". Be precise.
  • Don't just ask if someone has used x or y. Ask something specific about x or y.
  • Don't target any one user that was kind enough to help with a previous question.
  • Don't ask, "Why is my question not being answered?".
  • Don't private message someone without asking permission first in the main channel(s).
  • Don't expect to have your hand held through an entire process. Expect to be pointed in a certain direction.
  • Don't be a Help Vampire.
  • Don't use foul language or denigrate people.
  • Don't contact people outside of chat for extra personal help.
  • Don't be demanding. Nobody is paid for helping you. We are all volunteering to foster the Drupal community.
  • Don't crosspost your question in several channels simultaneously (this includes forums, issue queues and Drupal Stack Exchange); however, if your question is complex, you could post it in a forum and if no one answers within a day or two, ask in chat and post a link to your question in the forums.
  • Don't repeat your question because no one is answering you. Be patient. Repost if significant amount of time has passed.
  • Don't paste code directly into chat. You can use https://www.pastery.net or http://kopy.io to share code snippets via the web (avoid using pastebin.com because of their excessive advertising).
  • Don't add a bot or other form of integration to a chat channel without permission of the administrators. See the individual platform pages under the Communication tools section find out who the admins are.

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