By venkat.siddareddy@drupal.in on

Hi,
I just installed drupal on my website www.24fps.co.in
Starngely I am not able to access my site from my office.
Whenever I try to connect to the site i GET THE FOLLOWING ERROR.
Network Error (tcp_error) A communication error occurred: "Operation timed out"
But other people are able to access my site.
Can anyone check my site and tell me what might be the problem.

Thanks
Venkat

Comments

venkat.siddareddy@drupal.in’s picture

venkat.siddareddy@drupal.in commented

I did a tracert on my system and it looks like this
1 <10 ms <10 ms <10 ms 10.248.50.1
2 <10 ms <10 ms <10 ms 10.248.49.98
3 16 ms <10 ms <10 ms 10.250.1.21
4 <10 ms 15 ms <10 ms maggfr07.corpuk.net [195.10.3.193]
5 16 ms <10 ms <10 ms s5-1-0-car1.tsd.cw.net [166.63.214.17]
6 16 ms <10 ms 16 ms bcr1.tsd.cw.net [166.63.210.61]
7 16 ms <10 ms 15 ms so-1-3-0-dcr2.tsd.cw.net [195.2.10.62]
8 78 ms 94 ms 94 ms so-0-0-0-dcr1.nyk.cw.net [195.2.10.109]
9 78 ms 94 ms 172 ms so-7-0-0-dcr1.was.cw.net [195.2.3.1]
10 172 ms 78 ms 94 ms bcs2-so-0-0-0.washington.savvis.net [206.24.238.17]
11 94 ms 109 ms 94 ms dcr2-so-7-2-0.Atlanta.savvis.net [204.70.192.57]
12 125 ms 125 ms 125 ms dcr2-so-2-0-0.dallas.savvis.net [204.70.192.70]
13 109 ms 109 ms 125 ms dcr1-so-6-0-0.dallas.savvis.net [204.70.192.49]
14 125 ms 125 ms 110 ms csr1-ve240.fortworthda1.savvis.net [216.39.64.34]
15 125 ms 109 ms 125 ms 216.39.79.38
16 125 ms * 125 ms 216.39.79.38
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

As you can see there is a problem with the router 216.39.79.38.
What can I do now?

r0g’s picture

r0g commented

Hi Venkat,

Yep I can access it fine from London, here's a tracert from my place...
I'd guess it's your companies routing setup. I take it you can tracert to other ip's ok?

Tracing route to 24fps.co.in [72.36.210.226]
over a maximum of 30 hops:

  1     *     1175 ms  1294 ms  10.181.128.1
  2  1345 ms  1615 ms  1365 ms  gsr01-hw.blueyonder.co.uk [62.30.144.129]
  3  1093 ms  1149 ms  1508 ms  pc-62-30-250-41-ha.blueyonder.co.uk [62.30.250.4
1]
  4  1384 ms  1285 ms  1426 ms  pc-62-30-250-58-ha.blueyonder.co.uk [62.30.250.5
8]
  5  1478 ms  1399 ms   580 ms  bcs1-so-3-0-0.londonlnx.savvis.net [206.24.169.1
73]
  6  1621 ms  1509 ms  1310 ms  bcs2-so-0-0-0.NewYork.savvis.net [204.70.192.121
]
  7  1441 ms  1487 ms  1327 ms  bcs1-so-6-0-0.NewYork.savvis.net [204.70.192.37]

  8  1779 ms  1362 ms  1282 ms  dcr2-so-3-0-0.Chicago.savvis.net [204.70.192.101
]
  9  1450 ms  1237 ms  1137 ms  dcr2-so-0-0-0.dallas.savvis.net [204.70.192.98]

 10  1218 ms  1020 ms   970 ms  dcr1-so-6-0-0.dallas.savvis.net [204.70.192.49]

 11  1513 ms  1087 ms     *     216.39.64.2
 12  1610 ms  1584 ms  1082 ms  216.39.64.2
 13     *     1565 ms  1604 ms  216.39.79.42
 14  1472 ms     *        *     226.210.36.72.reverse.layeredtech.com [72.36.210
.226]
 15  2054 ms  1697 ms  1309 ms  226.210.36.72.reverse.layeredtech.com [72.36.210
.226]

Trace complete.
venkat.siddareddy@drupal.in’s picture

venkat.siddareddy@drupal.in commented 
1   <10 ms   <10 ms   <10 ms  10.248.50.1
 2   <10 ms   <10 ms   <10 ms  10.248.49.98
 3   <10 ms   <10 ms   <10 ms  10.250.1.21
 4   <10 ms   <10 ms   <10 ms  maggfr07.corpuk.net [195.10.3.193]
 5   172 ms   234 ms   219 ms  s5-1-0-car1.tsd.cw.net [166.63.214.17]
 6    16 ms   <10 ms    15 ms  bcr1.tsd.cw.net [166.63.210.61]
 7    15 ms   <10 ms   <10 ms  so-1-3-0-dcr2.tsd.cw.net [195.2.10.62]
 8    94 ms    78 ms    78 ms  so-0-0-0-dcr1.nyk.cw.net [195.2.10.109]
 9    94 ms   172 ms    94 ms  so-7-0-0-dcr1.was.cw.net [195.2.3.1]
10    78 ms    94 ms    78 ms  bcs2-so-0-0-0.washington.savvis.net [206.24.238.17]
11    94 ms   109 ms    94 ms  dcr2-so-7-3-0.Atlanta.savvis.net [204.70.192.65]
12   125 ms   109 ms   125 ms  dcr2-so-2-0-0.dallas.savvis.net [204.70.192.70]
13   125 ms   110 ms   125 ms  dcr1-so-6-0-0.dallas.savvis.net [204.70.192.49]
14   125 ms   109 ms   141 ms  csr1-ve240.fortworthda1.savvis.net [216.39.64.34]
15   109 ms   125 ms   125 ms  216.39.79.38
16   125 ms   109 ms     *     216.39.79.38
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

As you can see there might be a problem at 216.39.79.38.
But what is that I can do as an end user to alter the route?
Can I do some thing?

Regards
Venkat

r0g’s picture

r0g commented

Hey Venkat,

Entries 15 & 16 are identical which suggests your packets are getting stuck in a router loop of some sort. You could try reporting this to the owners/operators. That IP is owned by savvis.net, Completewhois.com has two addresses for them (below).. You could try mailing them with your IP, traceroute details and any other info you have...

----------------------------------------------------------------

OrgTechHandle: UIAA-ARIN
OrgTechName: US IP Address Administration
OrgTechPhone: + 1-888-638-6771
OrgTechEmail: ipadmin@savvis.net
----------------------------------------------
Class-Name network
Auth-Area 0.0.0.0/0
Network-Name 216.39.64.0
IP-Network 216.39.64.0/19
Organization Exodus IDC - DL/DL1
Name IP Address Administrator
Email ip@savvis.net
Street 3300 Regency Pkwy
City Cary, NC 27511

amnion’s picture

amnion commented

I get the same error message. I installed drupal into my website under the directory http://www.fatalfitness.com/drupal
I was able to log into drupal all last night and now I can't access it from any computer, anywhere. I can still access fatalfitness.com, however. What might be the cause of this? Is it the same thing as with the previous comments? I don't really understand what any of those comments mean.