I have an ubercart shop and if a visitor previews his order, the order is added to the system. But if he cancels his order, this order stil remains in the system, leaving the shop admin with the question what happened.

Why is this behaviour? Why is the order not removed from the system? Is there a reason for this?

Thanks!

Comments

longwave’s picture

longwave
he/him
Primary language English
Location UK
commented

What if you wanted to follow up with the user as to why their order is cancelled? It's better to keep the order in the system and let the admin manually delete it, rather than do this automatically.

estone’s picture

estone commented

Thanks Longwave for your point of view.
Okay I can see the benefit of that. But I wonder if this is the default behaviour of webshops?

My client (the owner of the webshop) apparently expects the behaviour to be different.
Should it not be a choice, a setting in the shop configuration?

Again, if this is the normal/expected way of webshops I can pursuade my client with this argument.

torgospizza’s picture

torgospizza
he/him
Primary language English
Location Portland, OR
commented

I've never heard of a webshop actually deleting a cancelled order. Every time I've had to cancel one (or return something, same idea) the order is always listed in your history. Suppose a user cancelled their order, but the bank gave them a hard time and wouldn't refund the money? They would need the order history (a receipt or invoice) in order to help dispute their claim. It's really difficult to generate an invoice for an order that doesn't exist anymore.

estone’s picture

estone commented

Thanks all for your feedback!

tr’s picture

tr commented
Status: Active » Fixed

This appears to have been answered.

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.