We have a live site using this module that was working well. The site has been untouched, from a coding perspective, for several weeks. However, as of yesterday it no longer processes transactions. After clicking the submit order button, the site simply 'spins' for about 60 seconds then returns to the checkout page with no errors given on screen or in the log and no transactions completed or rejected.
I updated to the 1.7 version after the issue came up, but it did not resolve the issue.
I'm willing to pay for support if needed. Any help would be appreciated.
| Comment | File | Size | Author |
|---|---|---|---|
| #8 | curl.patch | 673 bytes | bkosborne |
Comments
Comment #1
bkosborneThis looks like it may or may not be related to the module. Could be something going on with cURL. Do you have good PHP knowledge? I'd be interested in helping you out there.
Comment #2
Poieo commented@bkosborne: Thanks for your reply. Oddly, the site started processing transactions again about 48 hours after it went down. We did not fix anything, so we're still investigating if perhaps linkpoint was experiencing issues.
We did find that the site was attempting to connect to linkpoint, but returned the following:
We have another site running this module and connecting to the same linkpoint account that continued to work through all of this, which complicates the issue further.
For now, its working, we just don't know why.
Comment #3
bkosborneAre both sites on the same server? I'm thinking it had something to do with cURL or the connection of your server... very strange...
Comment #4
Poieo commentedThey are on the same VPS, but separate accounts (vhosts). The site in question had some minor differences in php modules, but cURL versions were the same.
It is strange in indeed.
Comment #5
bkosborneAlright, well if it happens again let me know, and I'll work with you to find a solution.
Comment #6
dorsaydesign commentedI just downloaded and installed the module, all the configuration settings are correct, all the linkpoint settings are correct. I got the .pem and everything is correct.
But I'm pretty much having the same issue. The error I get is "Could not connect to payment gateway. Error: couldn't connect to host"
I've been working at this since 8am and I've gotten no where. Some insight into the issue would be fantastic.
Comment #7
bkosborneWhat kind of hosting are you on? I'm wondering if port 1129, the port that First Data requires communication on, is not open on your server. Is it a dedicated server?
Comment #8
bkosbornetry this patch. This will add the curl error number to the error message. Let me know what that error number is...
Comment #9
dorsaydesign commentedI just got off of the phone with the hosting folks. The port is not open and they won't open it. So I know what the issue is now. Thanks, I would not have, if you hadn't asked!