If FAQs are categorized and the related taxonomy is hierarchical and "Show FAQ count" is selected, the count shown for terms with children is not including the children in the count.

In my case this creates a confusing UX because I have "Clicking on category opens/hides questions and answers under category" as well as "Only show sub-categories when parent category is selected" selected. I have some terms with no direct questions but which have many child terms that each have questions. The parent term shows (0) questions even though clicking on the term will reveal the child terms with their non-zero counts. I user who sees the (0) and trusts it is not likely to click on the term and will therefore never see the questions among the the child terms.

I realize some might argue "works as designed" or that this is a feature request rather than a bug, but I feel its a bug due to the misinformation conveyed to the user.

This may be a duplicate of #255682: Summarize FAQ in subcategories but I've opened a new issue since that one has been closed for over 2 years.

Comments

stella’s picture

stella commented
Status: Active » Fixed

Fixed, thanks!

Btw, the count was correct as long as the parent term contained at least one node, but if it didn't contain any nodes itself, then 0 was always displayed.

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.