hi guys,

after i install the module and following everything that mention inside readme.txt
at first i did not get any problem at all

however after couple of days we got some mail or call from some of our customers that claim they had paid for the products the bought from our site but never receive the ordered items

after check and recheck, i found out that they did paid for their products, we even get mail conformation from abnamro, however on our orders list, this customers are listed in "in_checkout" table list
during their checkout process, after paying, these customers never gone back to the site using the destinate button on abnamro internetkassa page.

is there any possibility to solve this?

thanks

win

Comments

firfin’s picture

firfin commented
Status: Active » Closed (works as designed)

It is very important to have the bank set the return URL. Otherwise a payment attempt wil never be registered by the iDEAL easy module (or ubercart)

That said, even if the correct return url is set by the bank it is very possible that the customers did not press the 'return to store' button after completing the ideal payment process.
Unfortunately this happens. It is one of the shortcomings of using the ABN/AMRO ideal easy solution.
It does not automatically report back to the webshop.
If you require this, then the only option is to upgrade/change your ideal solution/provider.