We have recently launched the website http://www.artisticpursuit.com. We have noticed in our logs and by user emails that they have experienced problems using the passwords generated by Drupal. At times it will not let them in, saying they are using the wrong (newly generated) password. At other times, the login is acepted with no error message, but the user still sees the home page with the login screen. When this happens, the logs show that the user session has been opened even though the user cannot access the web pages. This is a critival issue as the website has received press releases and is being advertised nationally each day on cable and satellite tv. We are losing users who are becoming very frustrated that their repeated attempts to get into the site are futile.

We tried removing the password generator so that the users just use the one-time link for initial login, but the other issue still remains where the user session is opened, but the user cannot login. We are using 4.7.4. We have very experienced Drupal programmers that cannot figure out the issue.

Comments

doq’s picture

doq commented
Title: Drupal generated passowrds working intermittently - User login working intermittently » Drupal generated passwords working intermittently - User login working intermittently

Experienced?
What is the problem with "User registration notification"?
What is password generator?

salexa’s picture

salexa commented

Experienced => Drupal developers that were selected from the list of Drupal developers on this site.
What is the problem with "User registration notification" =>User receives notification with a temporary password as they should but the password doesn't work.
What is password generator => the apart of Drupal that generates a temporary password and sends it to the user.

The biggest issue is the issue surrounding a user logging in.

...the login is accepted with no error message, but the user still sees the home page with the login screen. When this happens, the logs show that the user session has been opened even though the user cannot access the web pages.

nimd4’s picture

nimd4 commented

Am I mistaking or have you posted under the "User registration notification" project here?

Does this mean that User registration notification is installed on your system and causing problems? Why not remove it for the time being? If your site requires validation of new users, admins are notifed anyway. Perhaps that is where the conflict is?.. Apologies if I had misunderstood.

Best of luck,
Vladimir

doq’s picture

doq commented
Status: Active » Closed (fixed)

No response from commiter.