The email that gets sent when a customer buys a downloadable product should be have line breaks entered with \n

But the \n appears in the email, which is all one long block of text with no line breaks. How can I make this work as intended?

Comments

praddles’s picture

praddles commented

Easy way to fix this is via admin > Store Administration > Conditional Actions. Select 'Edit' for "Notify customer when a file is granted" and then select the 'Action' tab.

Click the link for 'Action: Send an order email regarding files.' to drop down the email template which is sent to a customer after they make a purchase. It'll override the default template which is stored in the module's code.

Edward Andrews’s picture

Edward Andrews commented

Of course!! Thanks for that.

All I needed to do when you'd pointed out that page was change the input format from filtered to full html.

torgospizza’s picture

torgospizza
he/him
Primary language English
Location Portland, OR
commented
Status: Active » Closed (cannot reproduce)

Closing this because I'm unable to reproduce this - emails look fine in my testing. Though, if someone else is able to reproduce this, feel free to reopen this issue and I'll investigate further.