5 of 8 participants didn't understand that they could move directly from the overlay to a new toolbar section (without closing the overlay).

Possible recommendations:
Research issue with community to assess how lightboxes are used.

Design better lightbox interface, to interconnect the toolbar with options.

Comments

droplet’s picture

Good catch!!! in fact, overlay is so cool but not sure if this is really save your time/workflow in management.

Jeff Burnz’s picture

Wow, so 62.5% of users thought they had to close the overlay window before doing something else? Holy cow.

This seems consistent with the mental model of overlays:

- dialogs or lightbox overlays typically only allow you do something in the context of what it opened for - such as navigating a gallery of images, or adjust settings for something very specific - then close it, move on.

- they don't normally have tool bars, normally you close an overlay, and then do something else.

So the users appear to be doing exactly what you might expect - something specific in the overlay then closing it before moving on. Often a dialog will not allow you to do anything unless you close it first - so asking them not to do this is fighting the normal mental model.

This is why I have always thought everything in the overlay broke our mental model and should be restricted to contextual links only (do something very specific).

Bojhan’s picture

We did indeed talk about it in the phases before the overlay went in, and it is now confirmed that this is an issue (that people will see it as a lightbox, and thus behave in such a way). I do wonder how to fix it though, because it did not confuse any user.

nod_’s picture

Version: 8.x-dev » 7.x-dev
Issue summary: View changes

Overlay is dead to D8 #2088121: Remove Overlay.

longwave’s picture

Status: Active » Closed (won't fix)

This is not going to change in 7.x now.