When I upload larger files (anything above 25MB, I've discovered seems to be the limit) I get this:

I get "We could not determine the height and width of the video: sites/default/files/..."

I've turned off "Enable metadata" in admin/settings/video/metadata which would be using FlvTool2.

I get no other issues reported in the logs, except the "We did not find the file id: (number)" when specific large files fail to be sent over to Zencoder & Amazon - which start with the "We could not determine the height and width of the video"

Log issues appear in this order: We could not determine the height and width
You must active the Video S3 module to work with (it's not sent to s3 - the module is on and works for smaller files)
We did not find the file id: 371

--- any suggestions? It seems what these files all have in common is that they are larger than 25MB

Comments

AaronA’s picture

AaronA commented

I'm having the same problem. No solution found yet. I'll post back if I figure it out.

wonder95’s picture

wonder95 commented

I can verify that this is happening to me, also, using S3 and Zencoder. In some cases it eventually uploads, and in others it doesn't at all. Original files are .mp4 format.

Jorrit’s picture

Jorrit commented
Component: Video Trasncoding » Video Core
Status: Active » Closed (duplicate)

Duplicate of #1154032: We could not determine the height and width of the video, which is fixed in the next release.