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Subscribers and IPNs

Posted by SharonD214 on June 28, 2011 at 9:21pm
Project:lm_paypal
Version:7.x-1.x-dev
Component:Miscellaneous
Category:support request
Priority:normal
Assigned:Unassigned
Status:active

Issue Summary

Do subscribers and IPNs show up when using sandbox, because I'm not seeing anything.

Thanks
Sharon

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Comments

#1

Posted by John Franklin on June 28, 2011 at 10:36pm

Yes, PayPal sends IPNs in Sandbox mode, and you should be able to receive them. There are a couple common reasons for this:

  • Your testing this behind a firewall and PayPal cannot connect to you.
  • The hostname provided to PayPal doesn't resolve to your IP in the wild.
  • You are using Secure Pages, and SP is redirecting from HTTPS to HTTP (or vice-versa). PayPal doesn't redirect IPNs, IIRC.

#2

Posted by SharonD214 on June 28, 2011 at 11:21pm

ok, I'm testing on localhost, so your first two points could be the problem. I'm not using secure pages, so that isn't it. I'll try it out on my live site and see how it goes.

Thanks
Sharon

#3

Posted by SharonD214 on June 29, 2011 at 2:46pm

ok, I'm still not getting IPNs or any subscribers on my live site, so I'm not behind a firewall. I'm not sure I understand point 2. Can you tell me how I might check on this?

Thanks
Sharon

#4

Posted by SharonD214 on July 8, 2011 at 3:02pm

Also will IPNs work with the site in maintenance mode?

#5

Posted by John Franklin on July 8, 2011 at 4:10pm

No. PayPal will get the same "site offline" redirect, which will (soft) fail the IPN. I believe PayPal will attempt to resend the IPN periodically for at least a couple of days before failing the notice completely. Note, you still get the payment even if the IPN fails completely, but not notice of payment. For this and other reasons, the reporting from the LM PayPal module should never be considered complete and accurate. Like a checking account, the site owner should reconcile the reporting with statements from PayPal.

#6

Posted by SharonD214 on July 8, 2011 at 4:56pm

ok, got it.

Thanks so much for you help.

Sharon

#7

Posted by SharonD214 on January 12, 2012 at 12:47am

ok, I had IPN's and subscribers working but now I haven't been getting any IPN notifications or additional subscribers for a while and know I have subscribers because notices are coming from Paypal. Any ideas where I might check for a problem?

Thanks
Sharon

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