Full error msg: *.tar.gz could not be saved to temporary://update-cache-c99a0a06/*.tar.gz. I am manually installing drupal (updated to 7.8 today). The tmp directory is in the same place as the rest of the drupal directories and drupal is configured to have the tmp directory as just "tmp". The directory permissions are correct (755). Drupal is able to write to the directory because it writes other files (.htaccess, etc) and the update-cache-* directory.

I have tried to get help from the hosting company but they don't think its their problem while I am pretty sure it is. I tried installing via fantastico and it worked fine with the tmp directory in the same place, etc. But it installs version 7.0. I guess if I can't prove this is their issue I can install 7.0 and update but I would really rather not do that.

I think I saw something about this a few months ago when looking for a solution to another problem but I can't find it again. I have googled and searched here using every possible word combo I could think of. Any help would be very much appreciated.

Comments

jrzart’s picture

same error here. Im with 7.8 version. Already changed the name of the folder to temp, tmp3. Already checked the permissions. I really do not know what to do, some sugestion ?

J.Schimmel’s picture

After updating to 7.8 the tmp and the update-cache-xxxxxxx dirs are created by drupal and the permission for the update-cache-xxxxxxx dir is set to 755. When updating there is an error message:

http://ftp.drupal.org/files/projects/imce-7.x-1.4.tar.gz konnte nicht unter temporary://update-cache-xxxxxxx/imce-7.x-1.4.tar.gz gespeichert werden.

Any ideas? Any help would be very much appreciated.

J.Schimmel’s picture

My provider has told me that safemode ist turned on and that it cannot be turned off due to security reasons. Before updating to Drupal 7.8 the temporary dir worked without problems, with safemode-on.

Is there any solution to use 7.8 with safemode or do I have to downgrade to an older Drupal 7 Version?

handokozhang’s picture

Hi all, similar problems also have been reported on:
http://drupal.org/node/1262596#comment-5011280

Please have a visit, perhaps it may help.

elhendricks’s picture

Thank you for your very helpful response. I contacted my webhost and they told me that safemode is off. Yet I *still* have the problem. I installed Drupal a couple times too, and got the same problem.

I actually have another website with the same host that I just recently switched from Joomla to Drupal. It works just fine and its also 7.8.

elhendricks’s picture

My web host finally came through and fixed my issue, though I am not sure which thing fixed it. I got this from them:

I have just increased the following PHP settings for your account:
post_max_size
upload_max_filesize
memory_limit
and disabled: safe_mode

I suspect safe_mode was on when they first told me it was off. Anyway it works now.

jens peter’s picture

I have had similar problems and had made the patch #57 at http://drupal.org/node/1002048
And all was solved for me.