I have installed the comment notify like the install.txt file, there is no errors, but the notifications don't seems to work.

It's only for registred users, there is no message in the logs, so I can't determine if something is buggy or not...

I have created a couple of test comments here...
http://www.salsamontreal.com/festival_salsa_de_québec_2011_2011_09_12

Should I see something in the logs?

CommentFileSizeAuthor
#6 comment_notify.jpg47.62 KBalexandreracine

Comments

greggles’s picture

greggles
he/him
Primary language English
Location Denver, Colorado, USA
commented

It can be helpful to use http://drupal.org/project/maillog which will log emails sent from your site. That way you know if the problem is the module or just sending mail.

alexandreracine’s picture

alexandreracine commented
Category: bug » support
alexandreracine’s picture

alexandreracine commented

I'll have a look...

alexandreracine’s picture

alexandreracine commented
Category: support » bug

I have installed the maillog module but this does not make any logs entry either...

greggles’s picture

greggles
he/him
Primary language English
Location Denver, Colorado, USA
commented

What settings do you have? A screenshot of admin/settings/comment_notify might help debug this.

alexandreracine’s picture

alexandreracine commented
StatusFileSize
new comment_notify.jpg47.62 KB

Sure thing greggles...

Anonymous users can't post comments, it is just for the register users...

OddJob’s picture

OddJob commented

I am not experiencing this. I did try to reproduce the behavior.

Could you specify more details about your configuration?

  • Do you require approval of the comments first - even for registered users?
  • Do you have email notifications turned off?
  • What settings are you using for maillog?
  • Is the Author receiving notifications when comments are posted?

I would like to help if I can, if you can provide as much information about your configuration it would be greatly appreciated.

Have you tested it with anonymous users? If so is the behavior any different, or if not could you try that to see if the behavior is any different?

Thank you!

greggles’s picture

greggles
he/him
Primary language English
Location Denver, Colorado, USA
commented
Status: Active » Postponed (maintainer needs more info)
alexandreracine’s picture

alexandreracine commented
Status: Postponed (maintainer needs more info) » Active

Your answer sir...

-Do you require approval of the comments first - even for registered users?: No
-Do you have email notifications turned off? : No
-What settings are you using for maillog? : Since it was a year ago, I actually removed maillog. But I could reactivate it if needed.
-Is the Author receiving notifications when comments are posted? No, this is currently uncheck.

My website has a big volume of spammers/scanners, so activating anonymous users is out of the question.

Thanks.

OddJob’s picture

OddJob commented

@alexandreracine thank you for answering those questions. Do you recall the configuration you where using the module in? Other modules you had enabled? I am trying to identify the exact conditions and replicate the problem and thus far I am not experiencing the same issue.

Thanks

alexandreracine’s picture

alexandreracine commented

Sure, here are the modules that I am currently using.

Admin block
Administration menu
AddThis
Advanced help
Comment closer
Comment Notify
Global Redirect
Googtube
LoginToboggan
Mollom
Path redirect
Pathauto
Poormanscron

Site menu
Site Verification
Token
Token actions

Number
Option Widgets
Text

Blog
Color
Contact
Database logging
Forum
Locale
Menu
PHP filter
Ping
Poll
Profile
Search
Statistics
Syslog
Taxonomy
Tracker
Update status
Upload
Date
Date popupEvent
Gallery
Simplenews
Google Analytics
jquery UI
views
XML sitemap

OddJob’s picture

OddJob commented

@alexandreracine that is a lot of modules. Have you tried using Comment_notify on a fresh/clean/new site?

Or only with the modules listed?

alexandreracine’s picture

alexandreracine commented

Only with this full list activated.

greggles’s picture

greggles
he/him
Primary language English
Location Denver, Colorado, USA
commented
Issue summary: View changes
Status: Active » Closed (outdated)

6.x is no longer supported and in my review I believe this does not affect 7.x, so marking as closed. If this issue is still relevant for 7.x, please reopen.