Hello,

Firstly thanks for this brilliant module. It was working fine for about a month up until this morning when all of a sudden it would say "The connection information you've provided is in error. Please fix the error and try again." whenever I test the connection with any username/password combination of the users from my site.

Do you have any ideas as to what might be causing this?

Cheers.

Comments

blainelang’s picture

blainelang commented

Hi,

Normally, this would only occur if the connection details have changed. Have you verified the user login credentials are still valid and you can login to the site?

Check the site watchdog for any log entries

Create a new profile to another drupal site to test the filedepot client - can even be a local instance.

codenamerhubarb’s picture

codenamerhubarb commented

Thanks for your reply. The user logins and the user permissions have not changed. I can still login to the website fine but I receive this error message even when testing with the user-1 account.
I have checked the watchdog and can't see anything incriminating in there.

I installed a fresh version of the Filedepot module on another site (with a different hosting provider) and was able to connect fine with the client application so I'm not sure where the problem lies. Any more ideas???

blainelang’s picture

blainelang commented

Well this shows that it's not the client application and is related to your one site. Since it was working, something has changed and it maybe the host is somehow blocking access - check the server logs for that. You tested with the user1 (admin) so the user should have the filedepot desktop client permission but check that permission is enabled.

codenamerhubarb’s picture

codenamerhubarb commented
Status: Active » Closed (fixed)

It was my host who blocked the software and stopped it from working. This is what they said:
"It appears that mod_security has stopped it. In any case the software you are using is not allowed..." :(

codenamerhubarb’s picture

codenamerhubarb commented
Status: Closed (fixed) » Needs review

I've reopened this issue as I have some information which may or may not be helpful for you to know (honestly it's a little over my head).

This is what my host had to say:

I've found the mod_sec rule you're triggering and have whitelisted it so you won't trigger this any further, however, perhaps interesting to note the rule was citing - Match of "eq 0" against "REQBODY_PROCESSOR_ERROR" required [msg "Request Body Parsing Failed. Multipart: Invalid boundary in C-T (malformed).: check your application or client for errors, this is not a false positive."]

The software still won't connect but they are looking into it for me.

blainelang’s picture

blainelang commented
Status: Needs review » Closed (cannot reproduce)

Going to close this if no further information as it appears to be a local network issue.