Hello - we've installed the video 4.7 module on our 4.7 site and enabled all of the permissions.

We're trying to upload simple quicktime videos - both remotely and with file upload.

After submitting, the video does not appear embedded in the node. When I click on the "play" link, it returns the error "Video type not supported"

When I go to edit the node, it simply displays our file system path, which is:
http://homelessnation.org/sites/homelessnation.org/files//

When I click on "download" it returns

"You don't have permission to access /sites/homelessnation.org/files// on this server."

To my knowledge, that directory is writable (hasn't been an issue in the past)

I also see this error in my admin screen which is suspect:

Unknown column 'vid' in 'where clause' query: video_load SELECT * FROM video WHERE vid = 4581 in /var/alternc/html/h/homeless/website/prod/includes/database.mysql.inc on line 121.

I did look at our database, and their is a table for video

We're stuck. We've been using flexinode for this and want to make the jump to the video module but we're really blocked. Any troubleshooting hints appreciated.

Thank you
HomelessNation.org

Comments

fax8’s picture

fax8 commented

For the DB problems run update.php . You are probably using an old DB schema.

Check that you are using lower case extension http://drupal.org/node/128290

trackleft’s picture

trackleft commented

Guess what, it is kind of crazy but I had this problem with quicktime, or ".MOV" files. All that I did to fix it was change the file extension to lowercase letters instead of ".MOV" put ".mov"

sv3n@www.newsfrombabylon.com’s picture

sv3n@www.newsfrombabylon.com commented

I saw this behavior at one time also.. The files were uploaded with a Macintosh. It turned out that the mac files had a space on the end of the filename, or sometimes some unviewable thing like ascii character 254.. The files worked under Mac OSX so it appeared that the filenames were correct. But actually Mac OSX seems to simply be very forgiving when it comes to bizarre file extensions

The solution was to just carefully rename the files in the Mac OSX terminal before uploading them.

hypertext200’s picture

hypertext200
he/him
Primary language Singhalese
Location New York City
commented
Status: Active » Fixed

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.

Jbaren01’s picture

Jbaren01 commented
Title: Video type not supported - Its quicktime! » How do you upload a Quicktime file to a Drupla site
Version: 4.7.x-1.x-dev » 6.x-1.x-dev

please help! Im trying to upload a quicktime movie to my drupal site and I can't seem to find out how to do that anywhere. Can someone help please?
Thanks

hypertext200’s picture

hypertext200
he/him
Primary language Singhalese
Location New York City
commented

Install video module, there is a guide for that, then you can upload videos.

Jbaren01’s picture

Jbaren01 commented

thanks heshanmw,

but now I've run into the obstacle of installing the FFMPEG. I have no idea where to begin with this install. Can you point me in the right direction or tell me how to install this?
Any help would be greatly appreciated.
Thanks