Customer purchased a ubercart item, comes back to check status and this his response,
I tried once again to log in – this is the error I receive when trying to do so – when I try to get my password using my email address I get the same error – please advise what I need to do to get logged in. Thank you:
Click on image.
Do I have something disabled? Please help
image attachment included.
| Comment | File | Size | Author |
|---|---|---|---|
| #6 | ubercart user account.PNG | 25.96 KB | Stealth |
| #3 | user settings.PNG | 36.84 KB | Stealth |
| ubercart user account.PNG | 25.96 KB | Stealth |
Comments
Comment #1
tr commentedWell, the first thing to check would be to see if that user's name/e-mail address was in the {users} table. Logging in is not an Ubercart function - that's handled by Drupal. Likewise with password recovery.
Comment #2
Woggers commentedI have a similar issue.
Was this an account created by a user who made an initial ANONYMOUS purchase, and as a result had a user account created for them?
Double check to make sure that in your main drupal configuration that it's not set to require new accounts to verify their email address. I do *NOT* have this fully verified yet but I think it was the source of causing some issues for me for anonymous user purchases.
I think it's an issue because ubercart creates an account for anonymous users but the system does't let them log in because they haven't verified their account.
To answer TR I had verified that a users name and e-mail were in the {users} table. They were there. They initially made an anonymous purchase and the system created and account for them after payment and sent an email with their account and default generated password to check order status. The user was never able to log in with the credentials.
This happened yesterday so I'm still verifying if this was the reason for the issue so take it with a grain of salt.
Comment #3
Stealth commentedAs what Tr suggested, user's name/e-mail address are in the {users} table.
and I unchecked Require email verification,attachment. Could somebody please advise how to configure the user settings. How would you test to verify if it is fixed.
Comment #4
tescometro commentedYes I'd be interested in how to tackle this too, not wanting to start a new thread, or hijack this one, but is there a known method for people wanting to only use anonymous purchases, and avoid all Drupal user emails and issues for the purchaser? I will implement the "uncheck require email verification" setting for users, but I don't want them having any extras emails or user issues. How do people usually tackle this?
Comment #5
longwavePerhaps we could add a warning message if the "require verification" setting is enabled.
@Stealth: you can test this by completing checkout yourself with a throwaway email address that has not been used before on your store. Marking "fixed" as you say you changed the setting, please reopen if this still doesn't work after testing, but we will need more info on your configuration to try and reproduce it.
@tescometro: there is no method at present, see #1195702: Allow TRUE anonymous checkout for the feature request
Comment #6
Stealth commented