When using the jwplayer images will not display to non-authenticated users but will show to authenticated users. Pressing and holding down Shift while refreshing will display the images in the player properly for non-authenticated users also. After deleting the cached files, the images will display once for non-authenticated but then not anymore.
Help is appreciated.

Comments

bgm’s picture

bgm commented

Can you provide a quick howto on how to reproduce the issue? Or a site where I can test it? (as an anonymous user)

dirkca’s picture

dirkca commented

Thank you for asking:

Here http://immigrantsandcareers.mb.ca/node/233?section=1&subsection=2 and here http://immigrantsandcareers.mb.ca/219_mcantor?section=1&subsection=2

I don't see images until holding shift while clicking reload and waiting for it to reload.

theorichel’s picture

theorichel commented

I am having the same problem. My images do appear after a cache refresh and then disappear after F5. Pressing Shift F5 doesnt do anything here though.

It happens only with anonymous users and both in Chrome, IE and FF. The picture that is supposed to appear is at www.groenerekenkamer.nl and ought to appear just below the header on the right side 'Windenergie bespaart geen brandstof'.
I have no idea whether this is a Boost or a JW Player problem.

bgm’s picture

bgm commented

@ TheoRichel : Boost seems to be disabled on that website, so I can't observe the issue.

@ dirkca : sorry for the slow response. My first impression was that jwplayer generates a playlist dynamically (it does a request to something such as http://example.org/swftools/playlist/5c832cd78c32fe730c18c1d5683c16ad?942), and that maybe this playlist was expiring. It doesn't seem to be the case however. Also, if I understand correctly, the preview images are loaded statically. It's hard to say.. but I'd check with the javascript options of jwplayer.

Offtopic: you have a 404 on http://immigrantsandcareers.mb.ca/sites/all/themes/cdmb/images/menu-leaf..., causing a 3 second delay in the load time and probably has a performance impact (Drupal renders an error page, instead of a quick 404).

theorichel’s picture

theorichel commented

@BGM: What makes you think Boost is disabled. It isnt and has never been. The modules page lists it as enabled and there is a page where I can administer the settings. I get no error messages. So I don't understand.

bgm’s picture

bgm commented
Version: 6.x-1.18 » 6.x-1.20

TheoRichel: it seems disabled because I didn't see the Boost comment in the page footer (did you disable the comment? it's useful for debugging), because the load time of the page, and because I couldn't see the bug..

If the cache is not working at all, check the handbook and the many other support issues regarding that. For the video bug, if it is really boost-specific (e.g. it only happens when boost is active), try to debug with the info of my last message.