I am new to Drupal and trying to get the JW player setup properly for Flash\HTML5 playback. Was able to Install the module and upload an FLV file. Playback through flash player works great.

When i upload an H264 MP4 file and attempt to playback, I recieve the error: "Video not found or access is denied." It then gives a path to the file. It was uploaded just like the FLV file was. Do i need to install a seaperate module to get MP4 playback support with this? Any ideas?

Using: Acquia Drupal 7.8
Hosted on IIS7
Win Server 2008

Comments

rickvug’s picture

rickvug commented
Status: Active » Postponed (maintainer needs more info)

Playback should work. I have used MP4 videos on multiple sites. That said, I have found that on some setups video will not stream. Playback is delayed until the file is completely loaded, which obviously isn't very practical. It would be good to track down why this happens. Also, can you confirm the exact codec of your video, just to be sure? H.264 can have different permutations. If you use VLC hit control-i (or apple-i) to see more information about the streams in the video.

rickvug’s picture

rickvug commented

@cakebox I tracked down a problem with streaming large files to a the preload parameter being set to "auto" rather than "none". Try giving the latest code a try to see if the problem still exists. I did some A/B testing with a 200MB H.264 encoded MP4 file and found that the change consistently solved the problem for me.

yurg’s picture

yurg commented

Hello,

Just found my mp4 files (around 7mb length, not too big) are not playing. It falling into well-known "Video not found or access denied" issue
( http://www.longtailvideo.com/support/forums/jw-player/video-encoding/129... ). Test video has Codec: MPEG-4 Video (mp4v) (according to VLC). Other configuration:

Drupal 7.14
JW Player (module) 7.x-1.0-alpha1
JW player (script): 5.9

Please advice. Thank you!

rjarteta’s picture

rjarteta commented

I know it's silly, but you might want to check if the server received the file OK (or the file is OK). I had the same issue, until we caught the server was damaging the file in the upload.

I hope is as simple as that.

SunRhythms’s picture

SunRhythms commented

Can you upload the file via ftp and select it from the media library? Is that even possible to do?

yurg’s picture

yurg commented

Thank you for answers!

@panche

Indeed, something wrong with file paths. My domain is domain.tv. Player shows first video link as domain.COM, all other links as domain.TV Trying to find out why.

@SunRhythms

I have only "remote url" available as file source, no media browser was used.

mgifford’s picture

mgifford
he/him
Primary language English
commented

We also want to load videos stored on a separate domain. Is there any workaround yet for allowing "remote url"'s to be loaded?

rickvug’s picture

rickvug commented

@mgifford For remote URLs check out http://drupal.org/project/remote_stream_wrapper.

mgifford’s picture

mgifford
he/him
Primary language English
commented

Very useful, thanks!

sgdev’s picture

sgdev commented
Issue summary: View changes
Status: Postponed (maintainer needs more info) » Closed (outdated)

We're not seeing any issues related to this with 7.x-2.x. If any further problems, please create a new ticket. Thanks.