Wasn't sure whether to tack this on to http://drupal.org/node/1416144 or create another thread as it is slightly different. I'm not able to get any response from UPS - no prices, no errors, nothing.

It's a brand new install of the Commerce_Kickstart profile on a brand new Quickstart dev environment. I followed Randy's instructions here - http://www.commerceguys.com/resources/articles/247. UPS is set up with my UPS account and the Ground service enabled. AES is installed and configured with file based encryption. All products have weights and dimensions. Shipping service is displayed on the shipping page which comes after the Shipping Information on the Checkout page. Using real addresses. And this is on localhost.

I get absolutely no response from UPS. I put my correct credentials in and get nada. No prices are listed. Not even an error message on the page. Nothing in Drupal logs and nothing in the server logs. If I change my credentials to something intentionally incorrect, still nothing.

Suggestions on troubleshooting this?

Thanks,
Mickey

Comments

nrackleff’s picture

nrackleff commented

I am experiencing exactly the same thing. The only difference is that I didn't start with Commerce Kickstart. I have started from scratch, but have gone through the video and set up everything according to the video. My products have weight and dimension and I have defaults set on the UPS settings page too. I have AES encryption turned on and it is using file type. If it helps, here are the settings for my UPS API key.
Developer Resource Access Type
Address Validation - City, State, ZIP Production
Address Validation - Street Level Test
Locator - Package Test
Pickup - Ground Freight Test
Pickup - Package Test
Quantum View - Package Production
Rating - Ground Freight Test
Rating - Package Production
Shipping - Ground Freight Test
Shipping - Package Test
Time In Transit - Package Production
Tracking - Package, Ground Freight, and Air Freight Production
UPS Signature Tracking - Package Production
UPS TradeAbility - Package Production

Also, I do have a flat rate that shows up when I make it's rule active, so I know the shipping panel is working.

Thanks for any ideas.

andrew m riley’s picture

andrew m riley commented
Assigned: Unassigned » andrew m riley
Status: Active » Postponed (maintainer needs more info)

What module versions are you using for Commerce Shipping and Commerce Core?

I cant remember which upgrade it was (shipping or commerce core) but one of the recent updates I did fixed a bug if you had a new install vs an upgraded version.

Sorry that I can't remember exactly which upgrade it was that fixed it (I have 3 commerce installs going on at the same time).

If you can update this ticket with the various module versions you are using I'll try to match it up with my dev env and see if they match or if they differ.

nrackleff’s picture

nrackleff commented

We are using:
Commerce Core 7.x-1.2
Commerce Shipping 7.x-2.0-beta1
Commerce UPS 7.x-1.x-dev

andrew m riley’s picture

andrew m riley commented
Status: Postponed (maintainer needs more info) » Active

Hmmm, your versions all match my versions with the exception of commerce_shipping. I'm running 2.x-dev.

Two things I can think of:

1) Run update.php just to be safe
2) Try switching to the dev version and running update.

I think this is the ticket I saw where 1.x updates needed to run for 2.x but it looks like those changes were reverted in the shipping module (based on the ticket)? http://drupal.org/node/1370772

nrackleff’s picture

nrackleff commented

I updated commerce shipping to the 2.x-dev version and it seems to be working fine now. UPS options are showing up on the checkout page. Thanks for your help.

andrew m riley’s picture

andrew m riley commented
Status: Active » Closed (won't fix)

Thanks for following up, closing out this ticket.

hellomobe’s picture

hellomobe commented
Status: Closed (won't fix) » Active

Okay to reopen? I'm having the same problem using the following setup:

Commerce Core 7.x-1.3+35-dev
Commerce Shipping 7.x-2.0-beta1+18-dev
Commerce UPS 7.x-1.x-dev
Flat Rate 7.x-1.x-dev

andyg5000’s picture

andyg5000
Primary language English
Location North Carolina, USA
commented

@hellomobe,
Is this a fresh install of all of these modules (including commerce) or have they been upgraded? Also, can you test the patch and instructions in #1688340: Rules and menu cache issue to see if that resolves your issue?

hellomobe’s picture

hellomobe commented

Thank you @andyg5000 . It magically (no kidding, magically) started to work...not sure what tweak ended up fixing it. (it may have been a cache issue after we applied a patch)

davident’s picture

davident commented

I'm also seeing this behavior. The UPS logo shows up on the Shipping panel but no quotes are retrieved. Any follow up?

Shipping: 7.x-2.0-beta1+19-dev
UPS: 7.x-1.x-dev

EDIT:
Found the problem. Products that have no physical measurements will not be quoted even if they have a weight.

ultimike’s picture

ultimike
Primary language English
Location Florida, USA
commented
Assigned: andrew m riley » ultimike
Status: Active » Closed (duplicate)

@andyg5000 suspects that some of these "missing quotes" reports may be related to https://drupal.org/node/1688340 - I just committed a fix for that issue, so I'm going to mark this one as a duplicate.

To help mitigate issues like @davident's in comment 10, I've added additional (perhaps a bit too in-your-face) emphasis to this section of the readme.txt.

-mike