I received an email notification yesterday, the 31st of January for an order placed but the weird things are

- Order number is the same as the order number of an order that was cancelled in the past.
- The order doesn't show on the order table
- I use the Mail Logger module to log all outgoing email and the email I received is not on the email list and neither is the email sent to the customer
- The item ordered's Title and Price was changed but the order contained the old info (Old title and old price).
- The customer is not on my user list (Customers are usually registered once they place their order)

The only thing that makes this order real is that it shows in PayPal.

It feels so weird. Does anyone have an idea of what happened?

Comments

longwave’s picture

longwave
he/him
Primary language English
Location UK
commented
Status: Active » Postponed (maintainer needs more info)

What do the headers of the email show? Was it sent from your server, or was it spoofed somehow? Perhaps it was severely delayed somewhere along the line? Not seen anything like this before, so we will need some more precise details to even begin to help you here.

fehin’s picture

fehin commented

I don't think there was a delay in email. The date in PayPal matched the email.

longwave’s picture

longwave
he/him
Primary language English
Location UK
commented

This still isn't enough information to go on to help you further; we need more details about the original order, the order details you received, timestamps, etc. to be able to diagnose this.

fehin’s picture

fehin commented

I just figured out what happened. The customer ordered through out test site. Google also index the testing site so she clicked on that instead.

longwave’s picture

longwave
he/him
Primary language English
Location UK
commented
Status: Postponed (maintainer needs more info) » Fixed

Thanks for letting us know.

fehin’s picture

fehin commented
Status: Fixed » Postponed (maintainer needs more info)

How can I duplicate the order on the live site for information purposes only?

fehin’s picture

fehin commented
Status: Postponed (maintainer needs more info) » Active
longwave’s picture

longwave
he/him
Primary language English
Location UK
commented
Status: Active » Fixed

There is no supported way of exporting or importing orders, you will just have to recreate it manually.

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.