During testing everything was working fine - I customized the email at /admin/store/ca/uc_role_notify_grant/edit/actions. Now it stopped sending the emails, but the order/invoice email from UC is still being sent. When I checked the conditions there is nothing and I did not edit that. How can I troubleshoot this?

Comments

tr’s picture

tr commented
Priority: Major » Normal
Issue tags: -role, -conditional actions

You could try reverting all the conditions and see if that fixes thing, or try re-installing conditional actions. Apparently something got corrupted in your database.

tr’s picture

tr commented
Status: Active » Postponed (maintainer needs more info)
Bricks and Clicks Marketing’s picture

Bricks and Clicks Marketing
Location Durham, NC
commented
Priority: Normal » Critical

I took the reinstall route - I turned off all modules that were dependent on CA, turned off CA, uninstalled it from /admin/build/modules/uninstall & turned everything back on. Before this, UC would send out at least the invoice email. Afterwards, it sends out neither the invoice email nor the role granted email.

When I check /admin/reports/dblog for mail, there is nothing for UC. The regular contact form mail attempts are in the log.

Bricks and Clicks Marketing’s picture

Bricks and Clicks Marketing
Location Durham, NC
commented

I just did an order, the transaction is successful, the role is granted but no mails are being sent (nothing in /dblog). Here's what the admin comments show on the order page:

03/14/2012 7:15:56 AM - Order created through Google Checkout (#alotofnumbers).
03/14/2012 7:16:02 AM - Risk information notification:
- Full AVS match (address and postal code)
- CVN match
Partial CC number: xxxx
Google Checkout member for 1552 days.
Eligible for protection: TRUE
03/14/2012 7:16:03 AM - Authorization: $1.00
03/14/2012 7:16:13 AM 1 Customer granted user role Member.
03/14/2012 7:16:13 AM - Payment of $1.00 received by Google Checkout.

Bricks and Clicks Marketing’s picture

Bricks and Clicks Marketing
Location Durham, NC
commented

I just sent an invoice email, got a loooong smtp error message (or maybe it was just a log), then received the email. Nothing it noted in dblog - does it not do that for UC emails? I can see order statuses.

longwave’s picture

longwave
he/him
Primary language English
Location UK
commented
Priority: Critical » Normal
Status: Postponed (maintainer needs more info) » Fixed

http://drupal.org/project/maillog is the best way of debugging mails in Ubercart. If they are logged by maillog, they are being sent, and the problem lies with your mail/SMTP configuration.

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.

rishabh318’s picture

rishabh318 commented

Hello

I am working with uc_recurring module in drupal 7.
I have a problem that role granted mail (uc_role_notify_grant) is going on every recurring fee. I have to remove this. it should be sent only first time.
How can I stop granted roles mails on every recurring fee.
this mail should be sent only first time. how can I do this.

Please help.

Thanks.