By sjong37 on

I uploaded the site I built, got it working and asked the client to go in and add more of her content. But the site is working different than when I presented the training which was with my local version. On my local version the Basic Page has a line of buttons for Bold, Italics, H2, media, links and more. But on the version I uploaded, none of these options are available. My clients was very upset. I thought it was the same site, so I am at a loss as to what caused the problem. Otherwise, It seems to be the same.

⋅ Categories: Drupal 7.x

Comments

dbeall’s picture

dbeall commented

Carefully check that all files are in there place,, did you upload any libraries to sites/all/libraries
check to see if the editor you are using is there in the files or modules depending on your installation.

Check permissions so that the user,, OTHER than the admin,, can use the editor.
Check the file formats, or the profiles listed in the file formats page,, edit each profile to make sure the user's "role" is allowed to use the editor.

If your client gets wacko about something, just calm them down and assure them you will find out what is wrong and get it fixed with in 24 hours..

sjong37’s picture

sjong37 commented

I can see that the file sizes are different between the local version and the hosted version. So I am going to assume the some how they are different. So going to give it a try and copy over.

sjong37’s picture

sjong37 commented

When I compare the local files to the hosted files, there is a big different in size. But other than than that, all the file seem to be there. Specifically, I am looking at ckeditor folder. I have checked permission for roles and file types and all look accurate.

dbeall’s picture

dbeall commented

just a side note to avoid the unexpected,

it is a good idea to upload the site,, create a user account for testing,,

log in using the user account to see what the client will see when they login.

dman’s picture

dman commented


If your custom content field
in your new created node
has a blank bit in the space
for a radio button to load

or your rules on field has value
doesn't show the said conditions
then the answer is the same
Go check your role permissions

If you know you've put that block
in the side bar on the right
but where its s'posed to be
is nothing but all white

Or your user lets you know
that the content type petition
isn't in their own menu
Then again it is permissions

.dan. is the New Zealand Drupal Developer working on Government Web Standards