Hi all,

I have a site with a regular credit card system. After each credit card transaction, the stock for the relevant products is decremented.

I just had a customer make an order with a coupon bigger than the total amount so no card payment was made. If I look at the order, no stock has been decremented and the status is "completed". I tried switching the order from completed to payment received but no luck.

Any advice would be useful for this order and future orders...

Thank!

Comments

wodenx’s picture

wodenx commented
Status: Active » Postponed (maintainer needs more info)

I couldn't reproduce this using the test gateway - what gateway are you using? Are there messages in the log indicating the change in order status? Can you reproduce the problem and if so what are the exact series of steps necessary to do so. Thanks.

ratinakage’s picture

ratinakage commented

Hi,

I am using the Netcash payment module but I guess it wouldn't have been used if the coupon covered the full amount. Is that correct?

The order status shows up as being completed at a certain time. Similar to all other orders. The only difference is that there's nothing under Admin Comments indicating that the stock was decremented.

Thanks...

wodenx’s picture

wodenx commented

Is there anything in watchdog or the order log? Can you reproduce?