I've recently added the FAQ module to a Drupal 7 site. With categories disabled, the questions display correctly, however if I enable categories, the questions disappear from the FAQ page.

Under the "Advanced Settings" I have all taxonomies other than the FAQ taxonomy checked. The FAQ taxonomy remains unchecked.

The documentation states that I should "ensure [the vocabulary] is enabled for FAQ node types", but I assume this is Drupal 6 specific, as I don't see any settings for this on the vocabulary page. Under the "List" tab, I can add and edit terms, under the "Edit" tab I only see Name, Description and a settings block for the Taxonomy Menu module. "Manage Fields" and "Manage Display" don't seem to be useful either.

Furthermore, I don't see any way to set the category on a specific question, as there's no taxonomy field on the FAQ content type.

Am I missing something?

Comments

stella’s picture

stella commented
Status: Active » Fixed

Yes, that's a D6 instruction. I've updated the docs for D7 - basically you need to ensure you have a custom term_reference field on the FAQ content type that references your FAQ vocabulary. As long as that vocab then contains some terms and your FAQ nodes are categorised with those terms, they should appear.

hephaestus’s picture

hephaestus commented

Thanks stella, that did it.

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.

shabana.navas’s picture

shabana.navas commented
Status: Closed (fixed) » Active

I have got the same issue, the moment I categorize my questions, the faq-page disappears. I have done a fresh install of the faq module. I created a vocabulary called faq categories, added my terms to it. Then, I configured the faq content type and added the term reference field for the faq categories. Then, as usual, I created my nodes which were tagged. I can view the questions and answers in the faq-page normally. However, the moment I select categorize questions in the config page and save it, then, the faq-page becomes a complete blank. I looked at my console in firebug, and it shows a 500 - Internal Server Error. I looked into my error log but nothing is there which pertains to this.

Why does the faq page disappear when we categorize the questions? I have followed all the instructions to the t and also re-installed a few times, but still, the same error persists.

shabana.navas’s picture

shabana.navas commented

Can anyone help with this issue? Need urgent help.

papagrande’s picture

papagrande
Primary language English
commented

I finally found that after I went to the Order tab and saved the order, all my questions appeared. That sounds like a module bug to me, but I hope my tip helps someone else.

Crionics’s picture

Crionics commented
Issue summary: View changes

I have the same problem as Shabana Blackborder. The moment I select categorize questions in the config page and save it, then, the faq-page becomes a complete blank for users. Only if I log in as Administrator then FAQ categories and questions appear. And if check Categories layout -> Don't display FAQ questions appear for all users but without categogies of course.

Also, I use Taxonomy Access Control module. Maybe it's some kind of conflict between those two modules?

bobburns’s picture

bobburns commented

Crionics:

This has been an issue never resolved for three years it seems and no one is really supporting this module at all anymore

See also https://www.drupal.org/node/2360901

There is also mention in the read me that this happens related somehow to disabling and re-enabling or upgrading a module - it says:

"UPGRADE NOTICE
---------------
When using categorized FAQ nodes, the disabling of the FAQ module causes the
vocabulary to lose the association with the FAQ content type. This results in no
FAQ nodes being displayed when you re-enable the FAQ module. Before opening an
issue, please verify that this setting is still in place."

It also says:

"CONFIGURATION
-------------
Once the module is activated, you can create your question and answer pairs by
creating FAQ nodes (Create content >> FAQ). This allows you to edit the
question and answer text. In addition, if the 'Taxonomy' module is enabled and
there are some terms configured for the FAQ node type, it will also be possible
to put the questions into different categories when editing."

But this this does not work either. There were no taxonomy terms configured and after working on doing them manually - still no luck

I have version 7.x-2 - and I cannot get anything to show in the faq-inline or faq-page - but for the faq-page to show after the patch up from https://www.drupal.org/node/2360901 . I also cannot seem to figure how to get the faq-inline view to enable

Before I go back to 7.x-1 - I am going to do a WinMerge comparison to see the file differences

If you have any tips i would appreciate them - but you are doing better than me !!!