Closed (fixed)
Project:
Video
Version:
7.x-2.6
Component:
Miscellaneous
Priority:
Normal
Category:
Task
Assigned:
Reporter:
Created:
31 May 2012 at 19:45 UTC
Updated:
26 Aug 2012 at 21:41 UTC
Jump to comment: Most recent file
Very new to Drupal and am learning as I go...
Recently added the Video Module. Using Amazon S3, Zencoder, etc.
Did a test upload and got the error message "This video is currently being processed. Please wait."
The Zencoder postback URL also says "bad request".
From Zencoder, I can see the video is converted and in H.264 form like I'd wanted.
It seems to not be posting back to the website.
| Comment | File | Size | Author |
|---|---|---|---|
| #11 | Screen Shot 2012-08-04 at 12.19.38 AM.png | 12.97 KB | Mr.Sollis |
| #11 | Screen Shot 2012-08-04 at 12.20.34 AM.png | 102.05 KB | Mr.Sollis |
Comments
Comment #1
kreynen commentedMoving to Video queue
Comment #2
DruGal commentedAmazon S3 shows it in the bucket and it fully converts and can play once logged into Zencoder.
Resent Failed Zencoder Notifications but says "No response was received because the notification timed out."
Notification never makes it back to Drupal.
Drupal site still say "This video is currently being processed. Please wait." With a big red box around it.
Comment #3
Jorrit commentedWhat version of the Video module are you using?
Comment #4
DruGal commented7.x-2.6
Comment #5
Jorrit commentedIf you go to the transcoder settings and submit the form, what does it say?
Are you developing on localhost or is this happening on server that is reachable via the internet?
Comment #6
DruGal commentedWhen you say Transocder Settings, do you mean under Configuration/Video/Transcoders/Zencoder? If so, I added the Zencoder API and submitted everything and it was approved.
This is for a server which is reachable via internet.
Comment #7
Jorrit commentedWhat is the value of the field "Postback URL for Zencoder"?
Comment #8
DruGal commentedOne correction, we are using MAMP but the url below is accessible outside of localhost.
http://[IP address]:8888/?q=postback/jobs
Comment #9
Jorrit commentedI understand that you do not want to share the IP address over the internet. Can you share it privately using my contact form?
Comment #10
Jorrit commentedI really need this information to continue investigating this problem. If you still experience this problem, please reopen this issue.
Comment #11
Mr.Sollis commentedThis is happening for me as well. Bad Request with 503 header. Pulling my hair out... attached are screen shots.
Comment #12
Jorrit commentedIt is normal that the postback URL replies with Bad Request when you visit it manually. I should make this message more user friendly.
Please check your webserver error logs for lines that may relate to the 503 error.
Comment #13
Jorrit commentedI have improved the message. Please let me know if your web server logs contain any messages related to the 503 error.
Comment #14
Jorrit commentedI have added a checkbox to the Zencoder settings screen to disable validating the Postback URL. As last resort, you can toggle this checkbox and see if Zencoder still accepts the Postback URL.
You need to wait about 12 hours for the next 7.x-2.x-dev build.
Comment #15
Mr.Sollis commentedOk. Well I feel sheepsh. The 503 (and I assume failed post back test) was because I had the site offline while developing. Making the site active resolved the problem.
I am lame. ;)
Comment #16
Jorrit commentedWell, I am always glad that strange problems like these get solved in the end. I hope that others find this issue when looking for a solution to a similar problem.