Posted by dufferin on June 1, 2012 at 5:50pm
11 followers
| Project: | Google Analytics |
| Version: | 7.x-1.2 |
| Component: | Code |
| Category: | support request |
| Priority: | normal |
| Assigned: | Unassigned |
| Status: | closed (cannot reproduce) |
Issue Summary
Hi,
I did install google analytics, like I did many times, and when I want to config it... I got a page with no css, no template, few links and that's it.
I did attach a screenshot. And have no clue about what's wrong.
If you have any idea that'll b cool.
thanks
| Attachment | Size | Status | Test result | Operations |
|---|---|---|---|---|
| gganalyt.jpg | 162.07 KB | Ignored: Check issue status. | None | None |
Comments
#1
The first screenshot doesn't work, so here's another one.
#2
#3
closed... well still not solve though
#4
#5
#6
#7
If you don't provide a reason why this should be a core bug please leave it in the proper queue. It's obvious this is only an issue with this module.
In fact you didn't provide any feedback to the user of the module with the css problem.
Thnx
#8
There is no css problem! Screenshot shows the form is missing and this can only menu or form api. You can analyse it with the user, not with me. I cannot repro.
#9
This doesn't necessarily have to do with the menu system or form API.
@dufferin: can you please provide steps to reproduce this problem using a clean installation using Drupal 7.x-dev and google_analytics-7.x-1.x-dev?
@hass: if you would allow @dufferin to clarify the situation, we might be able to determine the problem with some certainty. We can always close or move the issue if there really is no indication the bug is part of google_analytics.
Marking this issue as postponed until there is sufficient information to determine the nature of the problem.
#10
No bug until line of code can be proven, over 200k installations without issues. DEV is not supported.
#11
@hass, can you please give the person who reported this issue a change to tell everyone how to reproduce the problem he experiences by not dismissing the issue in every single comment you make? Perhaps this is a bug, or perhaps it isn't. Perhaps the module could use improved documentation, or perhaps this is an edge case collision with another module. In any way, the original poster asks for assistance, which is something no maintainer can bluntly ignore.
To summarize: give @dufferin a chance to shed some light on the situation before you decide what to do with this issue.
#12
1 month no feedback, closing.
#13
I think something similar has happened to me today - I've installed the Google Analytics module and there is no way to configure it as it does not appear in the system configuration form. I also got the strange unformatted page with links mentioned above but lost this so can't send an image.
I have had no problems using this module on other sites and I am not clever enough to work out what is happening - any help appreciated.
Sonia
#14
7.x-1.2 - this is the version I used (not dev version as above)
sonia
#15
I am experiencing the same problem - module does not appear in the system configuration form.
#16
Same problem here. On the old server it worked, but we just migrated the to a production server configured with nginx. We already had some trouble with other modules because of it...
Perhaps a memory issue as well...
#17
Seems to be a memory limit issue. see: http://drupal.org/node/1149780
Edit: seems to be more related to mysql: query_cache_limit
#18
Yes. We now have this error after having increased the php.ini memory limit :
General error: 2006 MySQL server has gone away:
Additional uncaught exception thrown while handling exception.
Original
PDOException: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away: SELECT * FROM {menu_links} WHERE menu_name = :menu_name AND module = :module AND link_path = :path; Array ( [:menu_name] => management [:module] => system [:path] => admin ) in toolbar_get_menu_tree() (line 286 of /var/www/drupal/modules/toolbar/toolbar.module).
Additional
PDOException: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away: SELECT lid, location FROM {locales_source} WHERE source = :source AND context = :context AND textgroup = 'default'; Array ( [:source] => Not restricted [:context] => ) in _locale_parse_js_file() (line 1563 of /var/www/drupal/includes/locale.inc).
Uncaught exception thrown in session handler.
PDOException: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away in _drupal_session_write() (line 209 of /var/www/drupal/includes/session.inc).
#19
Make sure your MySQL max packet size is at minimum 16MB.
#20
In my case the problem was that the maximum execution time was too low. Bumping it up to 30 seconds fixed it.