I keep getting the error above, I have ffmpeg installed on my server and whenever I try to upload a 1.5mb video i keep getting this message "An unrecoverable error occurred. The uploaded file likely exceeded the maximum file size (1000 MB) that this server supports." and even sometimes a ajax error. I have contacted my hosting they are not sure what the problem is. Any suggestions?

Thanks

Comments

Jorrit’s picture

Jorrit commented
Status: Active » Postponed (maintainer needs more info)

Are you also getting this error when you upload the file using a normal File field as opposed to a Video field?

hiddenfellon’s picture

hiddenfellon commented

No I am able to upload find using the file field, its only with the video field I have this problem. I can pm you the site link so you can try it for yourself.

Jorrit’s picture

Jorrit commented

It is hard to determine the cause of this error, because the error message is very generic. I can only investigate this error if I have access to the video upload form on your site, and preferably also a normal file upload form.

hiddenfellon’s picture

hiddenfellon commented

I have sent you a pm, I was not aware that this error is very common, please let me know what type of details you need and I will be happy to provide them to narrow down this problem.

Jorrit’s picture

Jorrit commented

Well, it is not common, but generic in the sense that it can mean lots of things. Are all videos you tried not working?

hiddenfellon’s picture

hiddenfellon commented

yes this is with different formats and different sizes.

Jorrit’s picture

Jorrit commented

I have looked at your site and it appears that your FFmpeg version is really old. I recommend updating to a newer version, but I have also made some changes to the code that should fix the problem. However, you may run into more problems when you are going to transcode the videos. The updated version will be available for download within 12 hours.

hiddenfellon’s picture

hiddenfellon commented

Great! thank you for looking into this for me. Hopefully this will help if someone else happens to run into this problem

Jorrit’s picture

Jorrit commented
Status: Postponed (maintainer needs more info) » Fixed

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.