I just upgraded my Video module to 7.x-2.7 and am getting this error

Fatal error: Class 'PHPVideoToolkit' not found in /home/jamesst/site_html/stage.jamesstreetassoc.com/sites/all/modules/contrib/video/transcoders/TranscoderAbstractionFactoryFfmpeg.inc on line 23

when I try to access any admin screens grouped under admin/config The site appears to be working normally otherwise, and the one video I have is playing correctly, but I am not able to access the configuration section of the backend. The TranscoderAbstractionFactoryFfmpeg.inc file exists in that location.

Of possible note, when I did the upgrade on my local dev environment first, I did not see this error, it was only when I pushed the changes to the staging site that the error appeared. If you think this could be relevant, let me know and I'll provide full info about my local and stage environments.

The website url is http://stage.jamesstreetassoc.com . All other modules and core are up to date.

Comments

Jorrit’s picture

Jorrit commented
Status: Active » Postponed (maintainer needs more info)

Have you cleared the cache after you updated? What version did you update from?

kbrinner’s picture

kbrinner
she/her
Location San Diego
commented

I updated from 7.x-2.5 . My apologies - clearing cache was all it took. I use drush on my local machine to update and it automatically clears the cache as part of the upgrade; neglected to think of this after my changes were deployed to the server. Thanks for your quick response.

kbrinner’s picture

kbrinner
she/her
Location San Diego
commented
Status: Postponed (maintainer needs more info) » Closed (works as designed)
shinapardilla’s picture

shinapardilla commented

Notice: Undefined index: seconds in TranscoderAbstractionFactoryFfmpeg->extractFrames() (line 205 of C:\xampp\htdocs\drupal7\modules\video\transcoders\TranscoderAbstractionFactoryFfmpeg.inc).

I am a beginner in using drupal 7 in creating a website.. i used to download a module of video for me to b able to upload some of our company video presentation.But i got the above notice and that results a problem ,the video i uploaded can not be viewed.
help me to fix this .Thank you in advance !

brycefisherfleig’s picture

brycefisherfleig commented

Hi shinapardilla,

It looks like you're trying to use ffmpeg as your transcoder, and you're on Windows using Xampp with Drupal 7. What release of the Video Module are you using? Also, are you sure that the video you uploaded works?