Hi Guys,
I am very new to Drupal, but have a massive problem that I cant seem to fix and I hope someone here is able to help.
I have created a Drupal site on a windows 2008 R2 box for an internal intranet. This morning I upgraded a number of modules and I have an error stating that it failed to to access denied. Now the site is totally broken I am getting the below message in Chrome and cannot even access the site using http://******/?q=admin
Server error
The website encountered an error while retrieving http://******/. It may be down for maintenance or configured incorrectly.
Here are some suggestions:
Reload this web page later.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfil the request.
On checking the PHP log I have the below errors being reported. I have disabled views and ctools using the guide here http://drupal.org/node/157632 and also run a database fix using Registry_Rebuilder. I am stumped.
Any advice on how to sort would be amazing.
Cheers
Jon
[15-Aug-2012 08:07:04 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 1491
[15-Aug-2012 08:07:11 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 1491
[15-Aug-2012 08:08:00 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 1491
[15-Aug-2012 08:08:24 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 1491
[15-Aug-2012 08:08:38 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 1491
[15-Aug-2012 08:08:48 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 1491
[15-Aug-2012 08:31:31 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 1491
[15-Aug-2012 08:31:48 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 1491
[15-Aug-2012 08:31:57 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 1491
[15-Aug-2012 08:32:17 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 1491
[15-Aug-2012 08:32:41 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 1491
[15-Aug-2012 08:33:32 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 1491
[15-Aug-2012 08:33:43 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 1491
[15-Aug-2012 08:36:31 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 1491
[15-Aug-2012 08:37:41 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 1491
[15-Aug-2012 08:39:47 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 1491
[15-Aug-2012 08:43:07 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 1491
[15-Aug-2012 08:43:40 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 1010
[15-Aug-2012 08:43:48 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 61
[15-Aug-2012 08:44:00 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 1491
[15-Aug-2012 08:44:35 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 61
[15-Aug-2012 08:44:47 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 61
[15-Aug-2012 08:44:58 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 61
[15-Aug-2012 08:53:20 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 1491
[15-Aug-2012 09:03:52 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 61
[15-Aug-2012 09:04:15 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views\views.module on line 1491
[15-Aug-2012 09:15:03 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views_bkup\views.module on line 1491
[15-Aug-2012 09:15:07 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views_bkup\views.module on line 1491
[15-Aug-2012 09:15:11 UTC] PHP Fatal error: Call to undefined function ctools_include() in C:\inetpub\wwwroot\******\sites\all\modules\views_bkup\views.module on line 1491
Comments
=-=
what were you upgrading? A # of modules isn't helpful.
Were you upgrading them one at a time?
which version of views and ctools is installed?
to get the site back to a working condition before the upgrade, use your database back up which should have been taken just before the task of upgrading.
I'd then create a dev site to work out the kinks in the upgrade.
Hi, Thanks for the
Hi,
Thanks for the repose.
There were 3 upgrades available and I upgraded them all at once using the automatic upgrade button
versions are from the database, so not sure if this answers your questions
views - 7320
ctools - 6007
I cant restore the database, because for some reason when I backed up the database it didn't work, this would have been the ideal and obvious solution.
Many thanks
Jon
=-=
A best practice is to never do updates directly on the production server without testing them in a dev environment first, which ensure you also have a working backup of the database. I'd reconsider your workflow and if the site is important, I'd reconsider updating modules through the UI, as it tends to make users click blindly.
views - 7320
ctools - 6007
they are not version #'s. version info should be in the .info file of each module. However, that information isn't important at this time.
when you manually disabled modules in the DB, are you sure you also disabled everything that was dependent on views and ctools? Based on my research or the error it looks as though there are modules which are still enabled that are seeking to use functions in ctools and views and because those modules are disabled the functions needed aren't available which is causing the fatal error.
wp_blog for example, is one of the modules you updated and is also dependent on views.module. Thus, disabling the views.module dictates that wp_blog also needs to be disabled.
I had something similar, so I
I had something similar, so I just installed the 'ctools' module and enabled it in my D6 and then ran the D7 update and it worked, obviously just means ctools should be installed and enabled in D6 and D7