During check out when I get to the shipping page there is no ups option available, it shows no error, posts nothing to the log. I saw an old issue that was similar and talked about using the latest updates. I've gone as far as uninstalling commerce shipping, commerce ups and commerce flat rate, (cause I noticed an issue over there, although flat rate is working) and updating the 3 modules but there is no change. Currently I'm using all the latest devs as of this morning (except commerce core, I think that was yesterday).

  • Commerce 7.x-1.3+35-dev
  • Shipping 7.x-2.0-beta1+18-dev
  • UPS 7.x-1.x-dev
  • Flat Rate 7.x-1.x-dev

The API credentials are correct, address is set, I've double and triple checked all the settings. It looks to me like the rules debug says ups is working:

 0 ms Rule Collect rates: UPS fires.
    0.222 ms Evaluating the action commerce_shipping_method_collect_rates. [edit]
        0 ms Executing rule Rate UPS Ground.
        0.222 ms Evaluating conditions of rule Rate UPS Ground. [edit]
        0.234 ms AND evaluated to TRUE.
            0 ms Rule Rate UPS Ground fires.
            0.229 ms Evaluating the action commerce_shipping_service_rate_order. [edit]
            6.929 ms Rule Rate UPS Ground has fired.
        7.227 ms Finished executing of rule Rate UPS Ground.
    8.381 ms Rule Collect rates: UPS has fired.

14.46 ms Finished reacting on event Collecting shipping rates for an order.

I've disabled flat rate but that has no effect, the product has weight and dims, AES is not installed but i don't think that is required, UPS ground service is enabled, the shipping info pane is on the page before the one with the shipping service pane. I'm at a loss as what to try next, hopefully someone has an idea?
Thanks

Comments

andyg5000’s picture

andyg5000
Primary language English
Location North Carolina, USA
commented

@hellomobe A similar issue was brought to my attention with the Commerce USPS module. I created a patch for UPS #1688340: Rules and menu cache issue and USPS to fix an issue with rules caching. Can you attempt to apply the patch above and let me know if it fixes your issue? Thanks, Andy

hellomobe’s picture

hellomobe commented

I applied the patch (thank you), but still no UPS quotes. Is there a way to see if rates are actually being pulled from UPS -- I don't receive an error, but that may not mean anything.

hellomobe’s picture

hellomobe commented

To see if I could trigger an error message, I purposely put in the wrong account information. I still did not get an error. I'm now thinking we aren't even getting quotes from UPS. Any ideas?

andyg5000’s picture

andyg5000
Primary language English
Location North Carolina, USA
commented

I forgot to mention thay after applying the patch you'll need to make a change to your shipping methods for it to clear the caches. For example turn off ups ground and save. It still may mut resol e your issue but will be good to know either way

hellomobe’s picture

hellomobe commented

I changed the UPS settings, saved; added them back, resaved. No results. Cleared cache, update, cron via Devel. Still no results. hmmm...

ponies’s picture

ponies
Location Chico, CA
commented

I just had this issue! Not sure if it's the same bug, but there was a error in a dimension array that stored the dimensions one level deeper than they should be. This patch got my UPS rates back, http://drupal.org/node/1344962#comment-6392092.

hellomobe’s picture

hellomobe commented
Status: Active » Closed (fixed)

Thank you! All the sudden it started to work -- I have no idea what fixed it or what changed. We did apply the patch in #1, but per #5 saw no effect. I didn't apply the patch in #6, but I will hang on to it in case we have issues again. Sorry that I can't provide a solution as to what made it start working.