By sjklein@drupal.org on

I just installed drupal on bluehost.com using Fantastico. Everything seemed to work okay (except I think I installed in the wrong directory public_html/drupal) . I was able to access all of the admin tools except when I went to CONFIGURE the default pushbutton theme there was no response. In essence it died. Any help would be appreciated.

Comments

Aran Deltac’s picture

Aran Deltac commented

Check the apache error_log as well as drupals logs for a specific error message.

--
http://www.electroniclife.org/

sjklein@drupal.org’s picture

sjklein@drupal.org commented

I don't think the logs are going to show anything as I believe the program is hanging. All I see is the information that the page is opening.

But, if you would be kind enough to let me know where the drupal error log is located I willl check it -- do I have to acces through MySQL?

Steve

P.S. I don't have telnet access to my host

Aran Deltac’s picture

Aran Deltac commented

Just because it is hanging doesn't mean there won't be some useful information in your logs.

To get at the drupal logs click "administer" in the navigation menu of your site.

To get at your apache error_logs without shell access can be done through your account administration interface, if your host provides one, or you'll have to contact your host to let you see it. Its a lame host if they offer such dynamic things as php yet don't let you get at your apache logs.

--
http://www.electroniclife.org/

sjklein@drupal.org’s picture

sjklein@drupal.org commented

Aran Thanks for responding. I checked the logs off of the Hosts control panel but they are difficult to analyze as I am using a router that masks my ip address. I can't find a drupal error log or php error log. ( I think the host didn't find one because none was created.)

Any suggestions?

Thanks again

Aran Deltac’s picture

Aran Deltac commented

There should be a separation in the control panel between what is plain old access logs and what is an error log. Your error logs should be fairly empty except for the error your are experienceing (which we hope is being logged).

As far as PHP logs - apache logs everything that php reports. So they are one and the same.

Drupal logs are in the spot that I mentioned in my last comment - click administer in your navigation menu and you will be shown all your drupal logs. The ones that are errors should be color coded red.

If you still don't find any even remotely helpful information it might be a good idea to re-install the theme that you are having issues with... just in case. I assume that you:

  • Running drupal 4.5.2
  • Have whatever Theme Engine installed that your Theme needs
  • Are useing a Theme and Theme Engine that is designed for drupal 4.5.x

Have you done any customization or used any non-release code (like modules from CVS) that could be interfering with configuring your theme?

hth,

Aran

--
http://www.electroniclife.org/

sjklein@drupal.org’s picture

sjklein@drupal.org commented

Aran,
I finally found out the error but don't know how to fix. It appears as follows in CPanel Log under Suexec error_log: [2005-02-27 09:20:35]: info: (target/actual) uid: (salisbu1/salisbu1) gid: (salisbu1/salisbu1) cmd: index.php

I also reredid the installation using Fantastico but it didn't change anything.

Thanks for your help.

Steve

Aran Deltac’s picture

Aran Deltac commented

Darn, I was hoping the error message would better describe the problem. Have you tried contacting your hosting company?

Maybe someone else can decifer this error message. :-/

Have you tried googleing it?

--
http://www.electroniclife.org/

hpk’s picture

hpk commented

I had the same problem, I don't know how to fix it but what I do know is that its the template engine. When ever I treid to configure my theme the page used to turn blank. So one fine day I just deleted the theme and its associated engine. After this the problem was solved. Themes based on othe template engine work fine.

I don't remember clearly but I think the problem was with xTemplate engine. I was useing PHP 4.3.7-win32 + MySQL 4.1 + Apache 2.

Try removing the xtemplate engine. If your other themes work. You know where to being. How every this is just a work around.

Can any one tell what is the problem?

Any ideas?

hpk a.k.a. vikram
[De-centralizing the central issues]
National Institute of Design, India

Emiliano’s picture

Emiliano commented

Hi!
;-)

The problem is related to the TAB styles of Pushbutton theme. I cut off all the styles/classes related to the TABs and now everything works fine.

Notice that your site will freeze when you try to access a page that has tabs.

I hope this helps you.

Cheers,

Emiliano.

SJKLEIN’s picture

SJKLEIN commented

Would you believe it. I spoke to the hosting company and they were not able to duplicate the problem. BUT, they were using Mozilla as the browser. So I tried it and "KAPOW" it came up fine. I guess I will do all my developing with Mozilla and hope IE will work fine for users. -- Could be the TAB feature somehow screws up explorer?

Thanks for all of your advice.

stevek

Emiliano’s picture

Emiliano commented

Hi!

I can send you my css file if you like. You'll see it has no tab styles and pushbutton works great on IE and Mozilla.

If you want to try it out, please write me at emiliano@novayork.com and I send it to you.

Good luck and please, tell us if you find anything different. ;-)

Emiliano.

tatonca’s picture

tatonca commented

An issue was opened for this a while back but I couldn't find anyone else who could duplicate the problem...

http://drupal.org/node/16531

If you have a chance please add something to this issue and perhaps between the lot of us we can figure out what specifically can be done to fix it...