I had the Mass Contact module working fine at my original host. When i migrated my site to another host, the Mass Contact module stopped working. Individual emails get sent out fine by other modules, all the email settings are working on the host. I tried sending out the mass email to 70 members, but the screen just times out after 1 minute.

Is there a configuration that I should check or maybe a file location that needs to be in a particular location on the new host?

thanks

Comments

oadaeh’s picture

oadaeh commented
Category: bug » support

You might try setting your 'Max number of users before breaking up the e-mail' setting on the admin/build/mass_contact/settings page to something really low (10 or less) to see if the mail server is choking on or rejecting the message because it has too many recipients.

Also, if you are including a large-ish attachment, the server might be choking on or rejecting the message because it is too large. Try to keep the messages to under 1 MB to see if that might be the fix.

Have you tried sending e-mail using the contact module, and does that work as advertised?

Those are my first ideas of things to check.

tnguyen85’s picture

tnguyen85 commented

i set the setting to 10 and it seemed to fall into a loop and sent out the email about 6 times before i stopped it. now i'm really confused.

no attachments.

contact module works fine.

any ideas?

tnguyen85’s picture

tnguyen85 commented

ok, the problem was my host set the bcc limit to 20. i had them up that limit and it seems to be working fine. thanks

oadaeh’s picture

oadaeh commented
Status: Active » Closed (fixed)

Well, I guess I'll have to keep that in the back of my mind, as that's the first time I've heard of the BCC limit being set differently. It's good to hear that it's working now.