HelpDesk module needed
benso37 - October 5, 2007 - 14:47
Hi,
I'm new to Drupal and the forum...As the SysAdmin for my organization, I decided to build a content management website for internal use only. I tried Joomla for a couple of weeks but the luck of modules forced me to find something else which brought me here. I have installed and semi configured my Drupal 5.2, I have downloaded and installed all the modules I need except the helpdesk module that seems to be non-existent.
Is there a module am overlooking. I will prefer to use something that's already integrated into Drupal. Please point me to one if it exist.
Thank you
Helpdesk Module
What features are you looking for in your helpdesk module? Maybe if you describe the features, we can point you in the right direction.
Dave
My site: http://www.unitorganizer.com/myblog
End-User trouble ticket...
Basically, I want our users to be able to visit the site, enter a title, description, name, importance level...etc. Then I will follow up on the ticket and set it to completed, pending, etc. I want to be able to go back to past tickets for reference.
It will be nice to have groups for different OU's.
You actually can do this
You actually can do this now, with just a bit more elbow grease than a custom module would require-- you could use the organic groups and project issue modules. Or organic groups and a CCK custom content type with workflow and actions would probably get you there too. That's probably why there isn't a custom module for it.