I have a need for comments on a site, but there's a good chance the comments may contain an actual question, which should be emailed to customer service. Is it possible to have a dropdown for the comments? So if person selected a question, it will get emailed instead of posted?

Just not sure what direction to take and what modules might fit this bill.

Thanks!

Comments

Its not really a comment,

Its not really a comment, more of a feedback so look at webform http://drupal.org/project/webform

Does webform

have the ability to direct certain responses to certain email addresses and others are posted as comments?

I've used webform for forms, but not to this extent.

webform has a great api as

webform has a great api as well for this