We are using Drupal 5.1 and CiviCRM 1.8
When users go into a Profile Information form (e.g. http://www.comminit.com/en/user/1/edit/Profile+Information) (built to get real name, title, etc.) and they try to edit their profile, they are not allowed
They get warning like this:

Please complete and save required values in the tab Profile Information
  
Please correct the following errors in the form fields below: 
An account already exists with the same information.

So, it's a given there is a user in the system with these values-- that would be the same user who is doing the editing

Any ideas why this error is happening? Any ideas how to supress it without making ANY submission acceptable (e.g. two JohnDoe logins)?

Comments

dewolfe001’s picture

dewolfe001 commented
Status: Active » Closed (works as designed)

From Rob Thorne:

it's a "de-duping" issue.

If that's the case, try the following:

1. Go to http://www.comminit.com/civicrm/admin/dupematch?reset=1
2. I just took a look; it's currently set to "first_name AND last_name AND email". Notice that this is a valid logical clause in SQL for the fields involved.
3. Unless you're really using the dedup capability, try something simpler, or unset it entirely.
4. Recheck the problem on a drupal user you know that displays the problem, and see if the problem persists.