JivoSite livechat is simple and elegant communication solution for your e-commerce site. It resembles Facebook chat window that is quite familiar nowadays. Also chat window always stays on top of your web site and does not blink and reload upon navigation. It will not get buried under dozens of opened browser windows and provide smooth user experience. If nobody is online visitor will see offline email form.
Features:
1) Can be completely re-designed to fit the looks of your web site with just few clicks
2) Convenient Agent Desktop App. The operator's live chat application is developed to provide maximum employee effectiveness at minimum distraction from the daily job.
3) Mobile version. Install app on your iPhone, iPad or Android and receive messages from your customers everywhere! App uses the standard Jabber protocol, so you can use any app that supports Jabber.
4) Intelligent Proactive Invitations - convert more visitors into customers.
5) Free Web Calls. Visitor can call agent with just one click using computer's microphone and speaker. To receive web calls agent needs a regular VoIP headset.
6) Detailed reports on accepted and missed chats are available in the admin panel
7) Google Analytics Integration
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I wrote a module that integrates Jivosite widget into your Drupal site
Please test it, feedbacks are welcome :)
