I've recently (last month or so?) blocked more 'help me with my site' type issues posted to the webmaster's issue queue than in all my previous time being a webmaster.

Does any one know of any recent changes that might be potentially misunderstood to direct users to post to the webmasters issue queue for help with their sites?

CommentFileSizeAuthor
#7 gethelp.png27.56 KBWorldFallz

Comments

killes@www.drop.org’s picture

killes@www.drop.org commented

Thanks for bringing this up! I was wondering about this too. I've no idea what causes this.

Maybe we should make

https://drupal.org/node/add/project-issue/webmasters

more obvious? Blink tags?

silverwing’s picture

silverwing commented

On our documentation pages, the "Report to moderators" links to the webmaster queue - so users are probably clicking that link for help. ( example doc page: http://drupal.org/node/878784 )

I believe that link used to do to the Documentation queue, but since there's no active Person In Charge there, it was changed to here.

killes@www.drop.org’s picture

killes@www.drop.org commented

I tried to add some classes, but it doesn't seem to work.

killes@www.drop.org’s picture

killes@www.drop.org commented

https://drupal.org/node/3202/edit/issues

for anybody else who wants to try

kingandy’s picture

kingandy
he/him
commented

Seems to be stripping out most HTML code apart from what's provided in the rich text editor, and no way to switch input format... I've gone ahead and emboldened that whole first paragraph, that should at least draw the eye a little more.

WorldFallz’s picture

WorldFallz commented

That still requires folks to actually read what's there and my guess is, the type of users finding their way there to report personal support issues are exactly the type least likely to read anything there. :-(

WorldFallz’s picture

WorldFallz commented
StatusFileSize
new gethelp.png27.56 KB

I think I might have found where they're mostly coming from. On https://drupal.org/support:

screencap

If someone scans the page fast, the eye is drawn right to "Site functionality issues" right past the "Get Help with Drupal.org" part. I'm no designer, but to my eye the bold trumps the font size/font family of the heading there.

silverwing’s picture

silverwing commented

http://drupal.org/support needs some attention, but in the meantime I added an ugly pink notice about the drupal.org section. (I used the error class since I couldn't find the name of the not-as-ugly beige-ish one.)

kingandy’s picture

kingandy
he/him
commented

I think you're thinking of "warning" (or "messages-warning"). Is that better?

silverwing’s picture

silverwing commented

@kingandy - much better! thanks

dddave’s picture

dddave commented
Issue summary: View changes
Status: Active » Closed (fixed)