How do I check the logs for Mass Contact? For example, I got an error when trying to send mail that it failed, and to check the logs. Where are these located? Thanks!

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oadaeh’s picture

oadaeh commented

They should be in /admin/logs/watchdog or Administer -> Logs -> Recent log entries.

anonymous562’s picture

anonymous562 commented

Nothing in the logs about the failed message send. Upon reading other posts, it seems there may be an invalid email address in the list? Is there an easier way of finding out which email address is dead, rather than splitting them into new groups and testing the mail that way?

oadaeh’s picture

oadaeh commented

I tried seeing if I could recreate the error message w/invalid e-mail addresses, both user and domain parts, but it always sent the message. The only time I got the error message, I also got a log message telling me why, and that was when I used the SMTP Auth. module and had an invalid SMTP server specified.

I think I would first recommend getting your version situation figured out first, and then see if this is still an issue.

anonymous562’s picture

anonymous562 commented

Ok, now up to 2.4. Still same error. Some categories send fine, but one category (the "all users") category, which makes up about 75 users, fails. New in this version is an error bullet point that states 'cid=7'. I'm assuming this means category id or something similar, and saw in another post that this was for debugging purposes. Either way, no entry in the logs about this, and i'm not using smtp auth module.

oadaeh’s picture

oadaeh commented

Do you have access to the mail server's log files? It would sure be handy to be able to look through them.

anonymous562’s picture

anonymous562 commented

Negative, I'm on dreamhost and they say that I can't access those logs.

oadaeh’s picture

oadaeh commented

I've recently committed some changes to the 2.x branch. Can you try that version to see if it fixes your problems?

http://drupal.org/node/160686

anonymous562’s picture

anonymous562 commented
Status: Active » Fixed

This new dev version fixed the issue! Thanks for your work on this and following up. Cheers.

Anonymous’s picture

Anonymous (not verified) commented
Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for two weeks with no activity.

anonymous562’s picture

anonymous562 commented
Version: 5.x-2.x-dev » 5.x-2.4
Status: Closed (fixed) » Active

This problem started happening again. I'm now running 2.4 -- same error "1 errors encountered sending message. Please check the logs and try again." There is nothing listed in watchdog about this. I have tried to manually send emails to new members to check if any are broken, but they all go through... any other thoughts on why this is happening?

oadaeh’s picture

oadaeh commented
Status: Active » Closed (fixed)