Trouble Getting Purchased version working

t7na9coose - November 15, 2007 - 16:25
Project:SlideShowPro
Version:6.x-1.x-dev
Component:Miscellaneous
Category:support request
Priority:normal
Assigned:Unassigned
Status:active
Description

In brief, after watching the screen cast, it was a piece of cake, trial worked great, no problems.

After purchasing the slideshow pro, and then following the instructions in the png, plus reading the docs . . . anyhow, I cannot get the slideshow to work. I have tried to troubleshoot anyway that I could, but, alas, I cannot get this to work.

I appreciate any help someone can offer.

Thanks in advance.

#1

alex_b - November 19, 2007 - 15:39

Hm, I just created a slideshow with the latest version a couple of weeks ago. Worked fine. What exactly is not working? The new slideshow shows up, but it doesn't present any pictures but stays black?

Here are 2 screenshots of how I created the slideshow.
1) shows the script snippet that I put in frame 1,
2) shows that I named the SSP component "ssp".

AttachmentSize
screenshot1.jpg 261.98 KB
screenshot2.jpg 228.54 KB

#2

alex_b - November 29, 2007 - 14:14

Any news?

#3

sunjournal - December 19, 2007 - 01:20

I too have experience this problem. It has more to do with not knowing flash. I see by the screenshot that you have three layers. Does that matter? Also, do you drag an instance of the ssp player onto the stage? My ssp file has the action script and an instance of ssp, named ssp, on the stage, all in one frame.

Sorry to mix questions with this post, but it does seem relevant.

Regards,
Eric

#4

sunjournal - December 19, 2007 - 14:26

OK, not sure if this helps you or not, but I just redid my ssp file in Flash and exported it. I had the action script on the top layer and the instance of the SSP player on another layer below. When I exported the movie (I'm using Flash 8 for the PC) I chose the Load Order to be "Top Down". When I did this my ssp file worked. I'm sure you flash guys are saying no kidding dummy, but maybe this will help others who are new to flash or don't know much about it (like me).

#5

alex_b - January 2, 2008 - 13:51

sunjournal,

thank you for this tip!

alex

#6

alex_b - January 2, 2008 - 14:20

I just double checked on my installation. I use Flash 8 for the PC, too. Bottom Up works just fine.

I've got the Action script on Frame 1 in a layer above the slide show pro component instance.

Can you confirm here that you can reproduce the error you found?

Strange thing.

Happy New Year,

Alex

#7

solybarr - January 3, 2008 - 00:29

Hi,
I was having these same problems, Tried both bottom up or top down, nothing worked.
What I was missing was the ssp (screenshot #2 above) which is the instance name.

I kept putting the ssp on the frame (like a Frame label) until I rechecked for the 100th time the screenshot and realized the mistake.

I hope this helps, took me a couple of hours to find!

thank you Alex for such a great module,
S.

#8

alex_b - January 3, 2008 - 11:53
Status:active» closed

Thanks for confirming. I close the issue now.

#9

emmajane - August 15, 2008 - 15:33

This also worked for me. I wanted to add an extra bit of information as well. Adobe Flash CS3 running on Vista is not capable of installing MXP extensions. You need to install the Extension Manager first. I got my copy from: http://anipedia.thebackalleys.com/index.php/Flash_extensions

#10

deltanadir - September 6, 2008 - 06:59

I have the same problem, the purshased version (witch is the greater than the trial one ) don't work and display the flash zone Empty, I think there is problem in loading the ssp.swf, any adea ?

#11

bcobin - November 11, 2008 - 00:34

I have the same problem. Purchased it, and I get a white screen. Trial version works fine when renamed, so it's definitely the difference between the trial version and the production version that's the problem. Everything else is identical, and works.

I'm using the standalone - can't edit source in Flash. This is on a server; not running locally now. Any ideas? This was the last thing on the site - looks like I'm boned. Argh!

Thank you in advance for what I hope to be a very cool module, once I can get it to work...

#12

bcobin - November 12, 2008 - 05:29

Never mind - I understand. You need to compile the actual player yourself including the actionscript. Will need to upgrade Flash. Sorry...

#13

bcobin - November 22, 2008 - 18:12

Installing both 2.0 and 3.0 extensions and creating the Flash document in Actionscript 2.0, Flash 7 compatibility worked for me after originally getting a blank white screen. Hope this helps!

#14

luco - September 17, 2009 - 10:58

well, after three days I still cannot get any version working, let alone the paid one. all I get is a white block where the slideshow was supposed to be.

here's some troubleshooting steps and what I did:

1) set FTP transfer mode to binary: I uploaded the demo files the same way and they work. so it's not that.
2) open the FLA, paste some code, drag an instance of slideshowpro, name it "ssp" and export: did that. didn't work. still a white block.
3) XML paths for images: they're definitively correct - pasted them on the address bar, and there they were. plus, if they weren't, the slideshow would render empty anyway.
4) movie path: working as well. right-clicking it doesn't pop up that "movie not loaded..." message.

anyway, I'm fresh out of ideas. any help is appreciated. thanks!

#15

luco - September 17, 2009 - 14:30
Version:5.x-1.x-dev» 6.x-1.x-dev
Status:closed» active

I'm reopening the issue since I'm still at a loss, ok? if I should post another issue for this, please let me know.

cheers

#16

luco - September 18, 2009 - 02:22

update - I was trying to use the code provided in this module's readme.txt . so I exported the SWF from the FLA again and came across the following error:

"Access of undefined property xmlfilepath"

there's 12 of those messages - one for each line of that code. what does it mean?

#17

luco - September 22, 2009 - 10:27

got it!

I was exporting flash AS3. when I switched over to flash AS2, bingo!

(now just why was that AS3 version not working? go figure. makes up for a nice cliffhanger for an upcoming season, though. LOL)

anyway, everyone who's been getting that white block of death like I was: try AS2 and see if it works for you. hope it does.

cheers.

 
 

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