In /admin/settings/actions I have an action "send email" for the trigger "After saving a new comment" so when a new comment is posted I get an email alert. This has always worked fine but recently I have started to get email alerts and then when I look there is no new comment. When I look at recent hits /admin/reports/hits I can see that there is a page visit which corresponds to the "new comment email" ie something like comment/reply/186 which suggests that someone is writing a comment.
Other than me there is only one other user who has permission to delete comments and I can see that they have not logged in at the relevant time.
I get quite a lot of spam comments which are automatically deleted by Mollom. Previously a comment deleted by Mollom would not pull the "After saving a new comment" trigger ie deleted by Mollom = not published = new comment email not triggered.
I have posted about six test comments myself as an anonymous user and everything works ok. I guess it could be a coincidence but one user mentioned that they had to post a comment twice because the first time it disappeared.
So I think the possibilities are:
1) there is no new comment and the "After saving a new comment" trigger is somehow malfunctioning.
2) there is a new comment (so the trigger works ok) but the comment is somehow not saving.
3) there is a new comment (so the trigger works ok) but it is spam which is getting deleted by Mollom but somehow triggering the "After saving a new comment" email.
Any suggestions please?