Hi,

I'm gonna make this short. I've been using the webform module for a while now and I never had an issue with it, until now - when I had to fix a site from a while (like a year) ago, I stumbled on this issue: the mail the admin receives is formatted in one line, instead of sending a mail like the default template.

I selected the default e-mail template, but it's still the same, even after updating the core + modules. And I'm kinda running out of options here... ;-)

Anybody who came across this too? Or even better: anybody who could fix this?

Thanks!

Comments

quicksketch’s picture

quicksketch
he/him
commented
Category: bug » support

I'm moving this to a support request because I don't think this happens on clean installations of Webform. My guess here is this problem has come from some configuration of your mail system on your site. Are you using modules that convert e-mails to HTML, such as HTML Mail or MIME Mail? Or are you sending e-mails with SMTP module? This problem can happen if Webform is trying to send plain-text e-mails but another module is wrapping the contents of the e-mail in an HTML wrapper. Since new lines are not represented as line breaks in HTML (you have to use a <br> tag), you can end up with everything showing up on a single line.

quicksketch’s picture

quicksketch
he/him
commented
Status: Active » Closed (fixed)

Closing after lack of activity.