Notify Asker on answer
mdowsett - December 7, 2007 - 18:12
| Project: | FAQ_Ask |
| Version: | 6.x-1.x-dev |
| Component: | Code |
| Category: | feature request |
| Priority: | normal |
| Assigned: | NancyDru |
| Status: | postponed |
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Description
Some people are using this as a Contact form and it of course has no field to enter your email address.
It'd also be nice to rig it so that when you do answer the question (ie post it to the site) the system sends the asker an email with a link to the website for them to go visit it for the answer. I'd rather NOT have the answer in the email so it drives them back to your site but maybe that can be set as an option in this module's preference.
thanks for listening!
#1
Please one issue per post.
1) I don't see how you could appropriate this module for that function. There is already a decent contact form. Without a really good use case, I am not inclined to consider this one.
2) I can see how this would be nice. I'll have to see if I can do it. Right now, once the question is selected to be answered, FAQ_Ask is out of the picture - it's up to FAQ then. I suspect this will be much easier in D6.
#2
I can add a notification when an expert selects the question, but they may take their time to answer it and the asker could be directed back before the answer is posted. It's a small risk, but it exists nonetheless.
#3
If you don't do #1 (add a return email field), how can you achieve #2?
The thing I like about using FAQ ask is that the question and answer gets incorporated into the FAQs. I don't WANT people to use it as a simple contact form as I like the current contact functionality for that but if you put stuff like this on your site, users will use it (incorrectly). And with no email address listed, you have no way to get back to them to help them.
Many thanks.
#4
Oh, I see, you're allowing anonymous users to ask questions? I don't do that on my sites. That's a benefit of membership. I use the logged in user's email address.
Putting a field on the form is easy - figuring out where to store the address and how to clean it up is the hard part. Are you sure you want to encourage this by supporting it?
#5
lot's of people hate having to sign up for an account on every website they visit these days...I'd like to have some functionality to anon visitors....get their info bit by bit...earn their business....don't force them into 'membership' before doing anything.
Thanks for considering adding it.
#6
I will get back to this when the D6 upgrade is finished. Then I'll have to maintain two branches...
#7
Just to update you. The D6 version is working correctly (at least in my tests) and is now in a beta release to be tested.
As part of that revision, the mail sending needed a major rewrite. That now establishes a platform for more easily doing this. So this feature will be available only in the 6.x version. Hopefully this will be done soon.
#8
Did this ever get implemented in 6.x? I would like this too - an email field so that we can notify a user when their question has been answered. I allow anonymous users to ask questions (with a badass captcha :) because we're an educational institution... and also because people hate logging in :)
#9
Marking #310161: additional fields as a duplicate.
#10
We'd like this too, and may be able to help with sponsorship if needed. We are a college within a university and we need to allow people to submit questions without being logged in. We're still on 5.x.
Meanwhile, we've edited the advice to users in Faq_ask to include a request for people to include their email addresses if they also want a direct response, promising not to post their email or identifying information with the answer.
#11
The module is working great in D6....any progress on implementing this feature?
#12
There are only so many hours in a day and this is one of more than 20 modules I have.
#13
What about going the other way round and make a shortcut from the "Contact us" reply backend to the "Create FAQ" ? This way, after answering a support request, you can decide that this question is worthy to put in the FAQ. You would click a link, and ideally some of the FAQ creation form would be pre-filled with text from the support request / reply.
Obviously, this would be totally out of this module's scope..
EDIT: I noticed that there is no such a thing as a "support request reply backend", even though it would be useful to have. As a site maintainer I am supposed to reply to support requests done with the core contact form via email. This means, there is no easy way for other "experts" to see that I have already answered the request. I looked for other Drupal modules offering support tickets, but none of them made me happy.
Bottomline: It can be useful to integrate support requests and FAQ authoring into one workflow.
#14
This would be really great. Just to add an email textfield so the maintainer can notify the person with the question when the answer to his/her question is added/posted. I tried to add a cck field manually, but it didn't work out.
Cheers,
Danny