The last straw..... I just put my site online for testing the emails and they work fine! Only, I still get the error message on the final checkout pane that there was a problem sending them, though they arrive safe and well at their destinations.
I would really like to get this fixed.

Comments

rszrama’s picture

Category: bug » support
Status: Active » Closed (won't fix)

Sorry, there's nothing specific to Commerce that should be affecting e-mail sending. Have you researched general Drupal e-mail debugging documentation / support threads on drupal.org?

jasminedb’s picture

yes, but I can't find anything. As far as I can see, they mostly are about the fact the mails just won't go out. My mails do go out when the checkout is completed, I just keep getting the error message on the screen.

rszrama’s picture

I don't really understand how that's possible, but it's not something I've experienced to be able to advise you further. My e-mail server fu is weak. : P

jasminedb’s picture

StatusFileSize
new593.35 KB

On my localhost (no mail configured) I'm getting the error message twice, though I should be getting it only once, since drupal only tries to send one mail.
On the live site I get the message once and one mail is sent successfully.

So I gather that somehow an extra error message is created, but I have no idea what triggers it.
I can't deliver the site like this. It just won't do.

Turning off the error messages in the config error logging section doesn't help.

jasminedb’s picture

StatusFileSize
new337.76 KB

I saw something strange in the permissions section :
I seem to have to order permission series - see attachment.
Could this be a reason why I get the email error messages? How can I get rid of the second series?
Jus forget about that - saw that in a clean install of kickstart 1, this also figures like that, but I can't delete it in this post.

I also get the following error message in the dblog files :
Error sending e-mail (from cccc_at_belgacom.net to jdebeuckelaer_at_yahoo.com). this one is normal, since I'm on my localhost
Error sending e-mail (from cccc_at_belgacom.net to commerce-order:mail)

In the clean install the same standard rule is configured as in my site, but in the clean install it doesn't give any error messages for it.
Could it have something to do (again) with translations?
I'm really getting desperate - now that everything is working well, this just won't work.

jasminedb’s picture

Status: Closed (won't fix) » Active
rszrama’s picture

Status: Active » Closed (won't fix)

Sorry, I'm closing this again, because we don't really use the issue queue to offer support. In the issue submission guidelines, we refer people to http://www.drupalcommerce.org/questions so any answers given are more easily found by people with the same issues. If you're having general e-mail problems, check to see if any e-mails are being sent out by Drupal (i.e. user registration or contact form submissions). There are other support pages on drupal.org for resolving those. For some reason, in the comment above, it appears a Rules token (commerce-order:mail) was not replaced with an e-mail address. Edit that Rule and see if you can find out why or revert it to its default state. There's not much else we can do here.

jasminedb’s picture

As I said, my mails are being sent out properly by drupal. There's no problem with that.
I didn't mess with the email notification rule. I only translated the content of the email.
I did revert it to its original state, and that doesn't make a difference.
I did post this and another problem I had to your drupalcommerce site, but don't get any replies. And people who posted similar problems, don't get answers either.
The only reaction I get to my questions is you, because I turn on the status to "active".
I also checked on the multilingual posts and no answer there either.
So, you must understand that I'm getting frustrated.

rszrama’s picture

If you'd care to link to your questions on DC.org, I'd much prefer to respond there. Please don't open this issue again, as I feel that's gaming a system in a way that isn't helpful to other people dealing with the same issue. And have you looked for general Drupal e-mail support yet or just kept your focus on Drupal Commerce?

jasminedb’s picture

this is my link at DC :
http://www.drupalcommerce.org/questions/8158/email-notifications

the other question I put, I solved myself :
http://www.drupalcommerce.org/questions/8087/shipping-and-billing-inform...

Just for your info : when I went to look for the links on DC just now, I'm getting a whole screen of the following error msgs on the pages.

Warning: include_once() [function.include-once]: Unable to allocate memory for pool. in drupal_settings_initialize() (line 712 of /mnt/www/html/dcorg/docroot/includes/bootstrap.inc).
Warning: require() [function.require]: Unable to allocate memory for pool. in require() (line 520 of /mnt/www/html/dcorg/docroot/sites/default/settings.php).
Warning: require_once() [function.require-once]: Unable to allocate memory for pool. in require_once() (line 20 of /mnt/www/site-php/dcorg/dcorg-settings.inc).

etc.

jasminedb’s picture

Hey Ryan
Just wanted you to know : I found the culprit! It was the bank transfer module that created a rule that also sends an email to commerce-order:mail. I disabled it and not everything works fine.

rszrama’s picture

When in doubt, disable contribs until a problem goes away. ; )