I have Drupal hosted at Go daddy. Version 5.5. I have added Latest 5.X audio module and 5.X video module to the Drupal installation. Using audio or video modules, I can upload files without any issues. Once uploaded I see the files in /files/videos or /files/audios directory in the file system. File system has all read, write and even delete permission for the moment.
However,
When I go to download the file, I get a white blank page. It happens both for audio or video download. Since download is not working, audio and video do not get played either. Permission is not an issue because I am logged in as an administrator.
I know that audio and video module are separate but I think they are somehow related. An example of link that video module uses to download video file is http://xyz.com/?q=node/16/download. This link gives me a blank page.
Could you please let me know if you have any ideas as to why this is happening.
Thank you
sbhattarai
Comments
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blank pages are apache errors, check your apache http error logs for an error that would helo in this diagnosis. Typically blank pages are an exhaustion of memory on the server.
Also of note, you should be using Drupal 5.7 you are 2 security releases behind the latest version and are vulnerable to exploits that have since been patched. I highly suggest you update your installation and remain secure rather then risk being hacked.
_____________________________________________________________________
My posts & comments are usually dripping with sarcasm.
If you ask nicely I'll give you a towel : )
Download Issue
Thank you for the quick reply. Sure I will update my app to 5.7.
I do not have access to Apache server or logs as I am hosting at godaddy. They do however have a file called .htaccess in root directory that has some URL Rewrite parameters. The files being downloaded are very small. Kind of lost at this point.
# Requires mod_expires to be enabled.
# Enable expirations.
ExpiresActive On
# Cache all files for 2 weeks after access (A).
ExpiresDefault A1209600
# Do not cache dynamically generated pages.
ExpiresByType text/html A1
# Various rewrite rules.
RewriteEngine on
# If your site can be accessed both with and without the 'www.' prefix, you
# can use one of the following settings to redirect users to your preferred
# URL, either WITH or WITHOUT the 'www.' prefix. Choose ONLY one option:
#
# To redirect all users to access the site WITH the 'www.' prefix,
# (http://example.com/... will be redirected to http://www.example.com/...)
# adapt and uncomment the following:
# RewriteCond %{HTTP_HOST} ^example\.com$ [NC]
# RewriteRule ^(.*)$ http://www.example.com/$1 [L,R=301]
#
# To redirect all users to access the site WITHOUT the 'www.' prefix,
# (http://www.example.com/... will be redirected to http://example.com/...)
# adapt and uncomment the following:
# RewriteCond %{HTTP_HOST} ^www\.example\.com$ [NC]
# RewriteRule ^(.*)$ http://example.com/$1 [L,R=301]
# Modify the RewriteBase if you are using Drupal in a subdirectory and
# the rewrite rules are not working properly.
#RewriteBase /drupal
# Rewrite old-style URLs of the form 'node.php?id=x'.
#RewriteCond %{REQUEST_FILENAME} !-f
#RewriteCond %{REQUEST_FILENAME} !-d
#RewriteCond %{QUERY_STRING} ^id=([^&]+)$
#RewriteRule node.php index.php?q=node/view/%1 [L]
# Rewrite old-style URLs of the form 'module.php?mod=x'.
#RewriteCond %{REQUEST_FILENAME} !-f
#RewriteCond %{REQUEST_FILENAME} !-d
#RewriteCond %{QUERY_STRING} ^mod=([^&]+)$
#RewriteRule module.php index.php?q=%1 [L]
# Rewrite current-style URLs of the form 'index.php?q=x'.
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ^(.*)$ index.php?q=$1 [L,QSA]
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the root .htaccess file doesn't help in this case. There should also be a .htaccess file in your files folder.
Also, would kindly explain whether you are using the private or public file system in administer -> file system ?
If you can't get to the error logs on your own, have your host send them to you. They would help tremendously in the diagnosis of the problem.
_____________________________________________________________________
My posts & comments are usually dripping with sarcasm.
If you ask nicely I'll give you a towel : )
Hi, I do have .htaccess in
Hi,
I do have .htaccess in files folder and all the content in it is
SetHandler Drupal_Security_Do_Not_Remove_See_SA_2006_006
Options None
Options +FollowSymLinks
Here is my URL http://mohanbhusal.com/?q=node/14. Could you please click download and see the behavior and please let me know what could be causing it.
Thank you
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I've asked a question in earlier comment that you haven't answered.
for what you are doing I believe you must use the public file system, please insure that you are not using the private file system.
There are many people using the audio and video module. I, myself have tested these modules and don't have the problem you are having. I also notice that the file will not play in the player, it continues to say "buffering".
_____________________________________________________________________
My posts & comments are usually dripping with sarcasm.
If you ask nicely I'll give you a towel : )
-
Hi, sorry did not get that info. I am using public file system in administer --> file system
Thank you
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Sorry, I cannot identify the problem you are having. I just added the audio module on my sandbox and do not have this problem.
_____________________________________________________________________
My posts & comments are usually dripping with sarcasm.
If you ask nicely I'll give you a towel : )