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By scedwar on
We've had a pretty unpleasant experience over the past few months with a VPS in the UK. We were previously on bluehost, which was fine, if not a little slow at times. However, the VPS has been nothing but problems, despite costing 4 times the amount and not even serving email and having less web traffic. I've just finished a chat with their billing department as we're about to move off the server, but I was wondering if anyone had any comments on this:
Me: I would be interested if you could explain your comment that your company has been in loss because of the vps
Hosting Company: your VPS going out of memory usage allotted to it
Hosting Company: causes problems to the other VPS's
Hosting Company: so this is the reason other clients complaining about this and canceling the accounts
Hosting Company: this is the loss that your VPS have caused us
Comments
First, it would be
First, it would be interesting to hear if their answer to their other VPS clients who "complained" and "cancelled their accounts" was any different from this one.
Second, there is probably a problem of too many VPSs, or a problem with the way they allocate memory, or a problem with their ... let's not go there.
hosting problems
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Hard vs. soft VPS
You probably were running on something like Virtuozzo, which are "soft" VPS -- you have your own environment, but memory and processor are shared. Only "soft" limits. So, you might have 256MB allocated to you, but all memory is shared. So if you use less, then you will actually have less available to you. But, if you use more, it actually spills over into other clients. Soft VPS have some of the benefits of a true VPS (completely your own environment with root access that you can do whatever you want) but ALL of the downsides of shared hosting: activities of other clients can affect you.
If you choose a VPS, make sure you go for a "hard" VPS. This means that if you have 256MB allocated, that's yours, no matter if you don't use any of it. This means that something on one VPS *can't* affect something on another. These are generally running Xen virtualization.
This is exactly the type of
This is exactly the type of situations why I do not recommend VPS to customers. There are physical limitations and far too much configurations required for the simple user to make use of.
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