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Do not use Dreamhost for Drupal

nsummy - April 16, 2008 - 16:29

I recently just created my 1st ever Drupal site. I had heard good things about Dreamhost and since my client was paying, we just went ahead and paid for the whole year in advance. This ended up being a huge mistake. I would also like to preface this with the fact that our site is extremely small. Small in the sense that it has about 5 nodes, no custom mods (besides fckeditor), and the only person logging in is the administrator to make updates to the content.

That said, the site is beyond slow. I am talking unusable slow. To log in it takes 30 seconds, with page loads around 15 seconds. After e-mailing them this is the response I get:

"I'm sorry to hear that you are having problems. Unfortunately Drupal does not run very efficiently on shared hosting servers such as the one you are on. This is one of the reasons we do not officially support it. For the best Drupal performance we recommend that you upgrade to a DreamHostPS server which you can read about athttp://www.dreamhostps.com. Its dedicated hosting without the dedicated price. There are no steps we can take to make Drupal run faster on your current plan. Yes you are on the blingy cluster but Drupal runs slow regardless of which cluster you are on."

The first time I e-mailed them, they told me it was because I was on the Blingy Cluster, a cluster which was full of users and extremely slow. They sent me a link to a blog about it where they basically tried to make light of the fact that one of their servers was completely messed up. A few weeks later when it is still slow I get this response where they try to upsell me. Completely disappointing.

...

silverwing - April 16, 2008 - 19:19

are you within the money back guarantee period? Have you asked that they move you to a new server?

A small site like the one you described should work just fine in a standard shared environment.

~silverwing

_____________________________________________
Land of Midnight | MisguidedThoughts | showcaseCMS

Had the same problem.

johnforsythe@dr... - April 16, 2008 - 23:52

Dreamhost is notoriously slow. It's their MySQL servers that cause the problem.

I left them last year because of the same thing. I even wrote an article about it.

This looks quite common in the Shared Web Hosting solution

seanray - May 5, 2008 - 14:56

I have seen many shared web hosting companies fall into the trouble of MySQL performance, the same thing I have met with iPower. But, unfortunately, this issue will have to wait till you try their service, then you will know.

Best Drupal Web Hosting - Web Hosting Awards | Reliable Affordable Web Hosting Review, Guide and Awards

No I do not think we are

nsummy - April 17, 2008 - 04:40

No I do not think we are within the period (I'm assuming its 30 days or less). Unfortunately we signed up with them, and the first day I worked on it I chalked up the slow access to the bar's wi-fi that I am in. Then after that I waited a few weeks to continue working on it. I guess I could ask to be moved to a different server but judging from this guy's response I doubt it will happen. I just don't get it. While I've never ran any other drupal sites I have ran plenty of phpbb which has extensive database use and have never had any problems on any other hosting. Does anyone think I could backcharge my card?

If anyone wants to check it out, my website address is www.4moreappointments.com Its only about half done, but tell me if I am being unreasonable or not in regards to the speed. Keep in mind that the pages load up a lot faster than they do when I am in the administration panel.

You may be in luck

JohnForsythe - April 17, 2008 - 13:01

Dreamhost actually has a rather long money-back period. 97 days.

--
John Forsythe
Drupal Modules - Find the module you need for your project!

Maybe a little slow ...

HotDrupal.com - April 18, 2008 - 06:32

Then again it's 2:30am on the east coast, I don't know how it looks at say 9:30pm

Do you have caching enabled?

Steve

We had the same problem

kdreger - April 23, 2008 - 17:30

We also had problems with Dreamhost. When we were developing our site, it would take forever for a page to load, and there were only two people using it!
We complained about the slowness to Dreamhost. They replied that they were in the process of physically moving their servers, and they wouldn't be able to address our concerns until the move was over. Whenever that would be...
We switch to Verio the next day, and haven't had any problems. Also, we have since made our site live (www.freetime.com) and the pages are loading quickly.

~kdreger

That is disappointing news.

JonMB - April 25, 2008 - 14:15

That is disappointing news. I've been involved in the web hosting industry for many years and Drupal should run just fine on a shared hosting server. Sorry to hear of your troubles!

would not recommend them at all.

Marat - May 5, 2008 - 04:06

I strongly agree, Do not use Dreamhost for Drupal!

I have been with them for four months so far, a lot of problems with their sever. My site if it's not down, it's very slow. I would not recommend them at all.

 
 

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