I can not get reCAPTCHA to work. When I enable it on a form, I get a math CAPTCHA screen instead.

I've followed the download and install instructions properly. Has anyone else had this problem and solved it?

Comments

robloach’s picture

robloach
he/him
commented

Does your server have access to the reCAPTCHA servers? If the server thinks that reCAPTCHA is down, it presents the math CAPTCHA instead.

marcoka’s picture

marcoka commented

i have the same problem

dewolfe001’s picture

dewolfe001 commented

I have the same problem. On the page where I want Captcha to appear, http://www.comminit.com/en/node/add/ci_associates, I get:

CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.

And I do not get the remainder of the reCaptcha elements.

All the best,

Mike

** UPDATE **

form-item > description was hidden and I have re-exposed it.

marcoka’s picture

marcoka commented
Status: Active » Fixed

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.

authentictech’s picture

authentictech commented

This is probably due to your web hosting control panel blocking outgoing IP connections.

In your control panel you should look for a feature to block/unblock outgoing IP connections. If you have it, there would be a list of IP addresses that were blocked. You can use a service like http://whatismyipaddress.com to find out which IP addresses belong to Google (owners of reCAPTCHA) and it should be safe to allow these.