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By aerodog on
This is an emotional post.
***ADVANCED NOTICE: I am not a Ubiquity Hosting employee, I just do indeed love them this much***
I have developed two sites with Ubiquity Hosting, and one with SiteGround. Even though I was satisfied with Ubiquity the first time around, I wanted to see for my second site how some others would do. I first tried DreamHost, but given their MySQL servers are different from their regular ones, I quickly decided to opt for something else. This led me to SiteGround. Cheap! Great Drupal-friendliness!
Guess what? They suck eggs! They firstly suck eggs because of the labyrinth they call a "help desk", which is this gauntlet of page after page that takes you through "Have you already checked..." questions that scream "for the love of Christ just frickin leave already!" You have to use a microscope to finally find a way to issue a support ticket, at which point you will indeed get a quick answer, but an answer that, for me, was generally a poor one. And don't try calling their 800 number. If you stupidly (this was my fault) leave a message asking them to terminate the service before 30 days (money-back guarantee), you can bet your bottom 84 US dollars that you can kiss those greens bye bye. After I mentioned this to them (they didn't respond to my message), SiteGround reminded me that the terms of service indicated they needed something in writing. So much for old school honor.
Long-story short, SiteGround tried to screw me, yes, but in general they were pricks who answered your questions quickly. If you don't care at all about Customer service, then don't worry about them. I should say, though, that Ubiquity allowed me to configure many critical php values, like max_execution_time, whereas SiteGround did not.
In contrast, Ubiquity hosting guys are these nice 20-something guys in Illinois or somewhere in the Midwest who are never arrogant and talk to you *OVER THE PHONE* quite nicely when you need some support help. Add to this the fact that they offer just as much and their siteworx control panel and all that is an order of magnitude nicer than SiteGround's.
Ok folks, that was that. I hope you don't mind the nastiness. I understand that this business is a low-margin one, and folks have to squeeze every penny. But some (Ubiquity Hosting) manage to do it with panache, while others leave you...uh...crying...:_(
Comments
I think the URL for Ubiquity
I think the URL for Ubiquity is this:
http://www.ubiquityhosting.com/
You cannot get a full refund from Siteground
Be careful when you use Siteground. They don't refund your money within even 30days. It is nonsense these days. It is true that they noted it, but they are not competitive than others in terms of cancellation policy. In addition, they do not provide tech chat, but they provide sales chat. To get a quick answer, I had to use the sales chat. They hid their menus for asking question, meaning it is very difficult to navigate to a place that I really want. Why should I learn and memorize their menus?
You can see other issues in the following dialogue between myself and a sales rep when I attempted to cancel my account.
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Sales Rep: Hello
Customer: Hello,
Sales Rep: Could you please allow me a second to check your account
Customer: Okay.
Sales Rep: I see that you are not happy with our services. May i ask you if you have contacted our techs to help you with the issues that you are experiencing?
Customer: Yes, I chatted with one of your sales reps.
Customer: And I tried to used addon function, but the site mentioned that $30 per one addon domain.
Sales Rep: Yes, as it is mentioned that it is an extra feature for the account. I understand that there may have been a misunderstanding, and I can cancel the account ,but I have to note that the promotional accounts are non refundable
Sales Rep: I would recommend to use the account that you have paid for
Customer: Why the account is not refundable?
Sales Rep: It is a promotional limited time offer. We have a partial refund policy for the regular, $9.95 per month accounts, however the $20.10 offer is available for the same service, with more than 60% discount, and with it, all sales are final
Customer: Did you clearly mention that when I singed up?
Customer: It is absolutely opposite to other leading services.
Sales Rep: It is mentioned in the terms of service, and you are required to agree to them before signing up
Customer: Then, that's my fault, however, this is absolutely nonsense.
Customer: can I get rid of ~sitename?
Customer: for example www.sitename.com/~sitename
Customer: In addition, could you give me the link of the terms of service?
Customer: I would like to share this with other people through drupal and webhosting community.
Customer: It is totally nonsense.
Sales Rep: Yes, you can have the domain name open only the account, and you are welcome to contact our techs about
Customer: I talked with one of your sales reps, and the person already answered that it is impossible.
Customer: I asked more than three times.
Customer: Please cancel my account.
Customer: Are you sure that I cannot get a full refund?
Sales Rep: It is possible to have it for the primary domain of your account, for any additional domains, it will not be possible
Sales Rep: And the promotional accounts are non refundable
Customer: Give me the terms of services.
Customer: If I cannot get the refund, I will post my complaints on websites.
Sales Rep: Here is the link to the Terms of Service: www.siteground.com/tos_popup.htm?id=58
Sales Rep: You have agreed to those terms, and they are the contract between the two parties
Customer: I understand that, but potential customers will not like that.
Customer: If I knew the fact, I wouldn't have signed up.
Customer: I would like to warn people.
Sales Rep: Well, we have a 224/7 live chat, and you are welcome to ask any presales question you wish, for any doubts you have about our service
Customer: That's critical factor when someone begins to use a new service.
Customer: Sales Rep, let's do not waist our time.
Sales Rep: I want to note that you can cancel the account at expiration date, so you can use your prepaid time with us
Sales Rep: It is currently set on immediate cancellation, where you would not be able to use it anymore
Customer: I don't want to continue using your site any more.
Customer: You should learn from these sites.
Customer: http://www.top-10-web-hosting.com/
Sales Rep: In this case, I will cancel the account for you immediately
Customer: Yes. Thanks.
Customer: How can this cannot be refund? I cannot believe it.
Customer: Are you sure that I cannot get refund?
Sales Rep: I have canceled the account for you.
Sales Rep: As mentioned several times before, the account is non refundable
Sales Rep: I would like to welcome you here to our livechat anytime, if you have any further questions. Goodbye for now.
The operator has left the chat
Siteground are crooks
I transfered a site to a customer and removed the auto renewel. Siteground.com later auto renewed under my financial information while I was deployed in Afghanistan.
I contacted Siteground and the contacted the present site owner. The new owner paid for the site renewel from Siteground and all was well between the customer and Siteground. I had disputed the charges at my bank and it seemed I was going to get the money back. Siteground disputed the chargeback and is DOUBLE CHARGING for the site! What crooks! They aren't happy enough charging one person they have to rip off a second. Sitegrounds billing service is complete scam in it's set up.
Hate to hear this because I'm screwed by sg also
I just signed up a full year account with SG at a great rate of 3.95 month, the problem is I wanted to sign up if I could then add on the Plus service they have to run more sites from the same account. I went to chat support before I signed up and explained to them what I wanted to do and they said that would be no problem and I would get the first month of Plus service for $4.
Problem is after paying for my year of hosting I went to upgrade to plus service and they wanted to charge me 14.95 a month and I had to pay for the whole year to use it. I just wanted to pay for this service monthly because I may or may not use it. Anyway I go back to chat support and explain what they told me before I signed up and they tell me first that I have to sign up for a year of plus service, then after some arguing they made me a special deal to pay for 4 months of Plus... What a joke this place is in terms of tricky promotions and lying support. I haven't actually used the service so I don't know about the servers but it looks I probably won't get a refund either like the other post said.
used their service once,
used their service once, billing is tricky, they'll charge full amount once the promotion is over and if you dont pay then they kidnap your domain or pay additional domain registration fee.
Anyway aside from the billing issue, the server itself will run drupal without too many modules installed and once your site is picking up traffic, running it in siteground without boost module is impossible and their admin will block your site eventually due to high cpu usage. Mine is views query that do distinct query.
moral of the story...
so if you are serious in using drupal..... get VPS!
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if you can use drupal why use others?
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