By decibel.places on

I just moved 4 sites from StartLogic to BlueHost

The three v 6.2 sites are fine

But the v 5.7 has a Fatal error: Allowed memory error - full error:

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 122880 bytes) in /home2/netsperi/public_html/4M/modules/ubercart/uc_store/uc_store.module on line 191

URL: http://69.89.31.246/~netsperi/4M/

Steps I have taken:

  1. I increased memory from 32MB to 50MB in php.ini the value I used at previous installation
  2. I increased memory in php.ini to 150MB but backed it down to 50MB again
  3. I renamed the ubercart module directory so it would not load - then the fivestar module caused a memory error - I disabled fivestar and then includes/menu.inc caused the memory error
  4. I completely reinstalled all files and db
  5. I contacted BlueHost support who
    1. Referred me to a programming company
    2. told me to install the earlier version (confused about v5.7 and v6.2)
    3. told me to install Drupal with Fantastico (I told him I am not creating a new site I am moving it)
    4. told me to go for help at the Drupoal community - I told him it works on StartLogic so it is not a Drupal issue, but here I am kid of in desperation

site worked fine before the move - same code and db

http://4m.netsperience.org

could it be some kind of dns bug? They have not repointed the domain yet -

I have not tried clean install of v 5.7 I guess that is next...

⋅ Categories: Drupal 5.x

Comments

cog.rusty’s picture

cog.rusty commented

After increasing your php memory to 50M, did you check if the change takes effect? (e.g. uploading and running a phpinfo() script.) If not, you may want to try to increase it in some other way (in .htaccess or in a php.ini file of your own)

decibel.places’s picture

decibel.places commented

yes, I checked phpinfo() in the home (public_html) directory and it was 50MB but when I checked the 4M directory it was still 32MB

I uploaded the same php.ini to the 4M directory and it was increased to 50MB and now the site works!

I knew it was a BlueHost configuration problem not my code - and I guess they were correct to advise me to come here for help, in a twisted way.

The Drupal community rocks!

~are you netsperienced? http://netsperience.org

~are you netsperienced?
♥ follow me @decibelplaces ∞

mlangfeld’s picture

mlangfeld commented

I just had a similar issue, WSOD when I went to configure new Modules.

I called Bluehost's tech support, who showed me that their default C-Panel domain installation does not include a php.ini file.

He then showed me where to create a default php.ini file, modify the memory (he kindly suggested the max of 128mb), copy and place in the drupal subdomain root.

All's well now.

decibel.places’s picture

decibel.places commented

he kindly suggested the max of 128mb

I think like most settings you should only use what you need, or you may see other kinds of performance hits.

I think that 64M is fine for most sites - but it's good to know you can step up to 128M on BlueHost

I am also glad to hear that BH support is being helpful - I chose them for their reputation of good equipment and reliability over support.

When I had issues trying to install ffmpeg from SSH (which is theoretically possible) they told me they had to lock down their servers following a DOS attack so it was - at least temporarily - impossible.

I still host my personal site on BH - but I build most of my dev sites now on HotDrupal

~are you netsperienced?
♥ follow me @decibelplaces ∞

niko’s picture

niko commented

with my current hosting hostso.com memory limit is 8 M :|. I am considering switch.